Head Teller II FT East Street Branch

Westfield Bank; Chicopee (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Westfield Bank seeks a Head Teller II to supervise the teller line at a mid-size branch in Massachusetts. You will oversee daily operations, guide tellers, ensure accuracy and cash management, and support branch goals.

The role requires strong leadership, customer service, and regulatory compliance, with a path toward branch management. Previous supervisory experience and at least one year as a Senior Teller preferred.

Qualifications

• Minimum High School diploma or GED.
• Experience as Senior Teller preferred.
• Previous supervisory experience preferred.
• Ability to lead others.

Responsibilities

• Adheres to Westfield Bank customer service standards.
• Supervises teller line by allocating workflow and guiding staff.
• Trains new employees and monitors regulatory compliance.
• Balances cash drawers and performs teller audits.
• Leads teller team to meet sales goals through referral of bank services.
• Provides backup coverage to management and ensures cash vault security.

Skills

Customer Relations

Decision Making /Judgment

Job Knowledge

Leadership

Quality

Education

High School Diploma or GED

1 year experience as Senior Teller

Previous supervisory experience

Job description

Position: Head Teller II

Department: Retail Banking

Job Status: Full-Time ****

FLSA Status: Non-Exempt

Grade: 8 ****

Reports to: Branch Manager

Amount of Travel Required: Some Travel

Positions Supervised: Tellers and Senior Teller

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POSITION SUMMARY

Supervises the teller line of a mid-size branch. A level 2 branch is based on teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits, and Business Deposit Volume and, as applicable: Sunday Hours. Processes various transactions to provide prompt and quality service to present and potential customers.

ESSENTIAL FUNCTIONS

• Adheres to established Westfield Bank customer service standards.

• Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.

• Supervises the teller line by:

  • Allocating and coordinating the workflow.
  • Guiding and advising subordinates in the more complex phases of their work.
  • Training new employees.
  • Monitoring regulatory compliance.
  • Helping to ensure operational excellence.

• Provides backup coverage to the management team.

• Responsible for maintaining security and supply of cash vault.

• Performs Teller administrative duties such as auditing Tellers, money supply at teller stations, and attendance records.

• Oversees Teller work for adherence to bank policy and compliance.

• Proves cash drawer at end of day.

• Leads the teller team to refer bank services and meet assigned sales goals through the sale of bank products and services to meet customers banking needs.

• Balances ATM, maintains security of cash vault and performs semi-annual cash audits.

• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.

• Must adhere to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested.

POSITION QUALIFICATIONS

Competencies

• Customer Relations
• Decision Making /Judgment
• Job Knowledge
• Leadership
• Quality

Education/Experience/Skills

• High School Diploma or GED required.
• 1 year experience as a Senior Teller preferred.
• Previous supervisory experience preferred.
• Ability to lead others.

PHYSICAL DEMANDS

Physical Demands

Stand: F (Frequently)

Walk: F (Frequently)

Sit: O (Occasionally)

Handling / Fingering: C (Constantly)

Reach Outward: F (Frequently)

Reach Above Shoulder: O (Occasionally)

Climb: O (Occasionally)

Crawl: N (Not Applicable)

Squat or Kneel: F (Frequently)

Bend: F (Frequently)

Lift/Carry

10 lbs or less: F (Frequently)

11-20 lbs: F (Frequently)

21-50 lbs: O (Occasionally)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: O (Occasionally)

13-25 lbs: O (Occasionally)

26-40 lbs: O (Occasionally)

41-100 lbs: O (Occasionally)

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N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.