Float Teller (FT) East Region

Westfield Bank; Ludlow (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Westfield Bank is seeking a Float Teller who will move among retail banking locations in the East Area, including Holyoke, Ludlow, South Hadley, and Ware. The role handles day-to-day transactions and assists customers with inquiries while ensuring accurate cash handling and adherence to bank policies.

The teller will float between branches as needed, providing prompt service, promoting bank products, and maintaining security of cash drawers.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of cash handling and customer service experience preferred.
• Ability to float between Westfield Bank branches.

Responsibilities

• Provide prompt and professional service to customers during transactions.
• Handle deposits, withdrawals, and basic banking inquiries.
• Maintain the security of cash drawer and balance at end of day.
• Meet referral goals for bank products and services.
• Adhere to all bank policies and regulatory requirements.

Skills

Cash handling

Customer service

Floating between branches

Education

High School Diploma or GED

Job description

Position: FloatTeller

Department:Retail Banking

Job Status:Full-Time

FLSA Status:Non-Exempt

Grade: 5

Reports to: Branch Manager

Amount of Travel Required:Local Travel to all locations as needed.

Positions Supervised: N/A

Must be available to travel to locations including the following area:

• East Area: Holyoke, Ludlow, South Hadley, Ware

POSITION SUMMARY

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries. This position requires the Teller to float between Westfield Bank locations.

ESSENTIAL FUNCTIONS

• Adheres to established Westfield Bank customer service standards.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Independent performance of all teller transactions and related services.
• Maintains security of cash drawer.
• Proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
• Assists in resolving customer problems as they arise.
• May assist with balancing the ATM.
• Assist customers with Safe Deposit.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Assumes additional responsibilities as requested.

POSITION QUALIFICATIONS

Competencies

• Accountability
• Customer Relations
• Decision Making/Judgment
• Job Knowledge
• Quality

Education/Experience/Skills

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience preferred.
• Ability to float between Westfield Bank branches.

PHYSICAL DEMANDS

PHYSICAL DEMANDS

Physical Demands

Stand: F (Frequently)

Walk: F (Frequently)

Sit: O (Occasionally)

Handling / Fingering: C (Constantly)

Reach Outward: F (Frequently)

Reach Above Shoulder: O (Occasionally)

Climb: O (Occasionally)

Crawl: O (Occasionally)

Squat or Kneel: F (Frequently)

Bend: F (Frequently)

Lift/Carry

10 lbs or less: F (Frequently)

11-20 lbs: F (Frequently)

21-50 lbs: O (Occasionally)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: O (Occasionally)

13-25 lbs: O (Occasionally)

26-40 lbs: O (Occasionally)

41-100 lbs: O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.