Teller - Float Pool (Customer Service Associate - Flex)

Queenstown Bank; Mount Rainier (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading community bank as a Customer Service Representative, where you will be the face of the bank, delivering exceptional service and building strong relationships with customers. This entry-level full-time position offers a competitive pay range and numerous benefits, including medical insurance, paid time off, and a 401K plan with company match. Ideal candidates will possess strong communication skills, attention to detail, and a commitment to customer satisfaction.

Benefits

Medical, Dental and Vision insurance

Paid Time Off (PTO)

401K retirement plan with company match

Tuition Reimbursement

Employee Discounts and Perks

Qualifications

• 1 year of cash handling or customer service experience preferred.
• Strong computer skills to include database and Microsoft Office.

Responsibilities

• Deliver outstanding service by greeting customers in a welcoming manner.
• Process customer transactions efficiently and accurately.
• Educate customers on digital services.

Skills

Customer Service

Communication

Detail Oriented

Education

High school diploma or GED

Tools

Microsoft Office

Job description

1 week ago Be among the first 25 applicants

This range is provided by Queenstown Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $21.00/hr

Queenstown Bank is Celebrating over 125 Years of Community Banking!

Come Join a Team that is Working Together to Enhance the Lives of our Colleagues , Customers and the Community Every Day!

This position is the face of the bank, responsible for delivering exceptional service and building strong relationships with our customers.

Duties And Responsibilities

• Deliver outstanding service by greeting customers in a welcoming manner
• Process customer transactions efficiently, accurately and in compliance with bank policies, including but not limited to deposits and withdrawals, cashing checks and accepting loan payments.
• Build relationships by developing trust and engaging in conversations to understand customers’ financial needs and referring to Customer Service Representatives to recommend appropriate bank products and services
• Educate customers on digital services to deepen their understanding of alternative service opportunities and fraud solutions.
• Work closely with colleagues throughout the bank to achieve branch goals and provide an exceptional customer experience.
• Follow all banking regulations, security and operational procedures to protect customers and bank assets.
• Adhere to Company’s Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance.
• Perform other duties as assigned by management.
  
  

Qualifications (Knowledge, Skills, Abilities, Education And Experience)

• High school diploma or (GED) required.
• 1 year of cash handling or customer service experience preferred.
• Strong computer skills to include database and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments in a timely manner.
• Excellent communication skills.
• Good organizational and time management skills.
  
  

Physical Demands And Work Environment

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.
  
  

Company Benefit Offerings For Eligible Employees

• Medical, Dental and Vision insurance offered 1 st of the month following 30 days of employment
• Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
• 12 Paid Holidays (including Birthday)
• 401K retirement plan with up to a 4% Company match and immediate vesting
• Tuition Reimbursement
• Employer paid life insurance
• Employer paid disability insurance
• Voluntary life and disability insurance
• Employee Assistance Program
• Employee Discounts and Perks
  
  

Compensation

• The posted pay range for this position reflects a good faith estimate.
• The posted pay range includes a $1.00 per hour Flex stipend for travel.
• Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.
  
  

Queenstown Bank is an Equal Opportunity Employer, including protected Veterans and individuals with Disabilities. Queenstown Bank is an E-Verify participant.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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