Teller — Elevate Customer Experience & Transactions

PNC Financial Services Group; Kitty Hawk (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

401(k) with PNC match

Pension

Stock purchase plans

Paid holidays and time off

Job summary

PNC in Kitty Hawk, NC is seeking a Teller to deliver a premier customer experience and educate customers on financial options. You will identify opportunities, perform lobby engagement, and refer customers to appropriate branch staff while maintaining efficient operations.

The role emphasizes customer service, banking product knowledge, and adherence to policies. In-office position with a focus on balance, risk management, and community banking excellence.

Qualifications

• No university degree required; equivalent experience may be considered.
• Strong customer service and sales acumen within retail banking.
• Ability to educate customers on alternatives and use referrals.
• Proficiency in digital tools and branch operations.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.

Skills

Accountabilit y

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Kitty Hawk, NC is seeking a Teller to deliver a premier customer experience and educate customers on financial options. You will identify opportunities, perform lobby engagement, and refer customers to appropriate branch staff while maintaining efficient operations.

The role emphasizes customer service, banking product knowledge, and adherence to policies. In-office position with a focus on balance, risk management, and community banking excellence.