Teller-Customer Service Specialist

New Market Bank; Prior Lake (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading bank in Prior Lake is seeking a Teller-Customer Service Specialist to enhance customer relationships and provide quality service. The role involves performing teller duties, assisting customers, and promoting bank products. Ideal candidates will have strong communication skills and a commitment to exceptional service.

Qualifications

• Previous teller or cashiering experience preferred (6 months to 1 year).
• Ability to lift up to 50 pounds and stand for up to 8 hours daily.

Responsibilities

• Perform basic Teller and Customer Service duties.
• Provide exceptional Customer Service.
• Balance each day's transactions and verify cash totals.

Skills

Communication

Attention to Detail

Time Management

Organization

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Join to apply for the Teller-Customer Service Specialist role at New Market Bank

Position Title: TELLER-CUSTOMER SERVICE SPECIALIST

Hours: Full Time / 1-3 Saturdays per month

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Position Overview:

Help promote the Bank's goals by offering a full range of banking services to customers with an emphasis on building lasting relationships and providing quality customer service. Support the Bank's core values of Respect, Integrity, and Passion, which will assist in leading the Bank toward high performance.

New Market Bank's Goal:

Cultivate a culture of mutual respect and trustworthiness between customers, employees, and ownership, making all interactions sincere and easy.

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Essential Duties:

• Perform basic Teller and Customer Service duties.
• Answer phones promptly and professionally; assist customers, transfer calls, or take messages as needed.
• Balance each day's transactions and verify cash totals.
• Open all types of consumer and business accounts.
• Possess thorough knowledge of bank policies and procedures.

Customer Service:

• Provide exceptional Customer Service.
• Explain and sell bank products and services; recognize sales opportunities and refer customers appropriately.
• Open all types of consumer and business accounts.

Sales:

• Use knowledge of bank products and services to recognize sales opportunities and refer customers to the appropriate departments.

Other Responsibilities:

• Maintain flexibility in hours and locations worked.
• Fulfill responsibilities under the Bank Secrecy Act.
• Keep lobby, teller, and work areas clean and neat daily.
• Open and close the bank as needed.
• Assist other departments and personnel as assigned.

Position Requirements:

• Customer Service: Commitment to providing exceptional customer service.
• Team Environment: Support of team environment and the bank's mission.
• Experience: Previous teller or cashiering experience preferred (6 months to 1 year).
• Skills: Communication, attention to detail, time management, organization, ability to meet deadlines, work independently, handle pressure.
• Education: High school diploma or GED minimum.
• Technology: Proficiency in Microsoft Word, Excel, Outlook; knowledge of Jack Henry products is a plus.
• Other: Ability to lift up to 50 pounds and stand for up to 8 hours daily.

Additional Details:

• Salary: $18.00 - $22.00 per hour
• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Finance and Sales