Customer Service Representative

Russell Tobin; Minneapolis (MN); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a REMOTE Customer Service Representative for a 6-month contract in the healthcare industry. The role involves addressing customer inquiries, providing resolutions, and ensuring documentation is clear and complete. Candidates should have a high school diploma, customer service experience, and reliable internet access. This position requires flexibility with evening shifts and holidays.

Benefits

Comprehensive healthcare coverage

401(k)

Life & disability insurance

Employee assistance programs

Pet insurance

Qualifications

• Minimum 2+ years of customer service experience.
• Knowledge of CPT/ICD10 coding preferred.

Responsibilities

• Address and resolve customer service calls empathetically.
• Accurately document, research, and resolve inquiries.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or GED

College degree

Job description

Direct message the job poster from Russell Tobin

Russell Tobin & Associates is currently seeking a REMOTE Customer Service Representative to work for our client in the healthcare industry. Apply now for consideration!

Contract: 6 months, W2

Location: REMOTE (rotating shifts between 8am-8pm EST—2 evening shifts required during the week, other days flexible.)

Responsibilities:

• Address and resolve customer service calls empathetically and professionally.
• Accurately document, research, and resolve all inquiries, ensuring documentation is clear and complete.
• Respond to and resolve inquiries on the first call by identifying the topic and type of assistance needed (benefits, eligibility, material requests, physician assignments, claims, billing, and payment, etc.) using all available resources.
• Monitor and expeditiously close inquiries requiring follow-up based on departmental guidelines.
• Refer unresolved inquiries or grievances to designated areas for investigation.
• Own problems through resolution on behalf of the caller in real time or through comprehensive and timely follow-up, partnering with others to resolve complex issues.

Requirements:

• High School Diploma or GED; College degree preferred.
• Minimum 2+ years of customer service experience; ACD call center experience preferred.
• Availability to work two evening shifts per week (typically 11am-8pm EST).
• Availability to work three holidays not observed (Day after Thanksgiving, Christmas Eve, New Year's Day).
• Reliable high-speed internet with the ability to hardwire connection to home router.
• Ability to type a minimum of 40 WPM.
• Knowledge of CPT/ICD10 coding preferred.

Russell Tobin / Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision), supplemental coverage (accident, critical illness, hospital indemnity), a 401(k), life & disability insurance, employee assistance programs, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with select vendors.

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Seniority level

• Entry level

Employment type

• Contract

Job function

• Customer Service

Industries

• Hospitals and Healthcare
• Health and Human Services

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