Customer Service Specialist

Brightvision Capital Partners, LLC; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a customer-oriented service representative to manage customer accounts and provide excellent service. Ideal candidates are empathetic, patient, and possess strong communication skills. Responsibilities include handling calls, resolving issues, and meeting sales targets. The role offers flexible scheduling and paid training.

Benefits

Paid Training

Paid Time Off

Flexible Schedule

Training & Development

Qualifications

• Excellent customer service skills required.
• Proven track record of exceeding quotas.
• Multilingual or bilingual proficiency is a plus.

Responsibilities

• Manage large volumes of incoming calls.
• Build sustainable relationships with customer accounts.
• Handle customer complaints and offer solutions.

Skills

Customer Service

Communication

Problem-Solving

Analytical

Multitasking

Education

High School Diploma or GED

Tools

CRM Systems

Job description

We recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our representatives provide professional customer care services through various integrated platforms that adapt to any client workspace. Our cloud-based technology ensures consistent branding efforts worldwide.

Job Description

We are seeking a customer-oriented service representative. A CSR acts as a liaison, providing product/service information and resolving emerging issues in customer accounts efficiently and accurately. Ideal CSRs are genuinely eager to assist customers, patient, empathetic, and excellent communicators. They can empathize with customers, advocate for them, and gather valuable feedback. Problem-solving skills are essential, including troubleshooting and investigating when information is insufficient to resolve complaints. The goal is to deliver excellent service standards, respond promptly to inquiries, and maintain high customer satisfaction.

Responsibilities

• Manage large volumes of incoming calls
• Generate sales leads
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, complete information using appropriate methods/tools
• Meet personal and team sales targets and call handling quotas
• Handle customer complaints, offer solutions, and follow up to ensure resolution
• Keep records of interactions, process accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Engage customers proactively to enhance experience

Qualifications

• Excellent customer service skills
• Proven track record of exceeding quotas
• Familiarity with CRM systems and practices
• Customer-oriented with adaptability to different personalities
• Strong communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Experience with outbound calling
• Analytical skills
• Multilingual or bilingual proficiency is a plus
• Sales and upselling experience preferred
• Spanish language proficiency is advantageous
• Minimum age of 18 years
• High school diploma or GED
• Authorized to work in the United States
• US residency (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

Additional Information

• Paid Training
• Paid Time Off
• Flexible Schedule
• Training & Development
• Confidentiality assured per EEO guidelines