Teller / Customer Service Representative - Full-Time - Jamestown

Gate City Bank; Jamestown (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) match

PTO

Wellness benefits

Job summary

Gate City Bank in Jamestown, NY is seeking a full-time Customer Service Representative to support our retail banking team. You will assist customers with transactions, open accounts, educate them about products, and balance the cash drawer with accuracy.

The role offers daytime, in-office hours with guaranteed 40 hours per week and a comprehensive benefits package, including medical/dental/vision insurance, 401(k) match, PTO, and wellness programs.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service, cash handling, or sales experience strongly preferred.
• Strong attention to detail and a passion for accuracy.
• Enthusiasm for creating positive customer experiences.

Responsibilities

• Deliver top‑notch service by assisting customers with financial transactions and identifying ways to make banking simpler and more rewarding for them.
• Open new accounts and educate customers about our innovative products and services.
• Balance your cash drawer with precision and accuracy.
• Follow established policies, procedures, and service standards.

Skills

Customer service

Cash handling

Sales experience

Education

High School Diploma or GED

Job description

Location & Schedule

Location: Jamestown Schedule: Guaranteed 40 hours per week Monday - Friday: 8:30 AM - 5:30 PM. Rotating Saturdays: 8:45 AM - 12:30 PM (earn an additional +$5/hour for Saturdays!) Pay: $18-$19 per hour, Work Location Type: In-Office

Position Overview

Gate City Bank is hiring a full-time Customer Service Representative to join our retail banking team at our Jamestown office. This role is ideal for someone who enjoys working with people, values accuracy, and wants to make a difference through exceptional service.

What You’ll Do

• Deliver top‑notch service by assisting customers with financial transactions and identifying ways to make banking simpler and more rewarding for them.
• Open new accounts and educate customers about our innovative products and services.
• Balance your cash drawer with precision and accuracy.
• Follow established policies, procedures, and service standards.

What You’ll Need

• High school diploma or equivalent required.
• 1-2 years of customer service, cash handling, or sales experience strongly preferred.
• Strong attention to detail and a passion for accuracy.
• Enthusiasm for creating positive customer experiences.

Why You’ll Love Working Here

• Competitive Pay: The starting pay range for this position is between $18 - $19 per hour, with an additional $5/hr for Saturday shifts.
• Career Growth: Clear pathways for career advancement and promotional opportunities.
• Full‑Time Hours: Convenient daytime hours for busy schedules, guaranteed 40 hours each week at our Jamestown Office!
• Comprehensive Benefits: All full‑time team members, and qualified part‑time team members are eligible for a variety of benefits, including, but not limited to, Medical/Dental/Vision insurance options, 401(k) match, PTO and Wellness benefits, and more!

All benefits can be found at gatecity.bank/careers. At Gate City Bank, we’re more than just a workplace - we’re a community. Join us in our mission to provide a "Better Way of Life" for our customers, communities, and team members. Let’s make an impact together.

The pay range for this position is $18-$19, based on factors such as education, experience, and overall qualifications.

Gate City Bank offers a comprehensive benefits package for eligible part‑time and all full‑time employees, including, but not limited to, Medical/Dental/Vision insurance options, 401(k) match, PTO and Wellness benefits, and more! All benefits can be found at gatecity.bank/careers.

EOE/including Disability/Vets Member FDIC Gate City Bank is growing and creating more employment opportunities to meet our customer's needs For a Better Way of Life.

At Gate City Bank, we are committed to making the lives of our team members better by investing in them with competitive compensation and a comprehensive benefit package. We take pride in providing a fun, fast paced, high energy, and collaborative work environment and have been named by Prairie Business Magazine as one of the 50 Best Places to Work in the region for thirteen years in a row.

We are excited you are interested in joining the Gate City Bank team.