Teller & Customer Experience Specialist

PNC Financial Services Group, Inc.; Westover (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental coverage

401(k) with PNC match

Paid holidays

Paid time off

Life insurance for employee & spouse/3

Parental leave

Job summary

PNC Financial Services Group, Inc. in San Antonio, TX is seeking a full-time Teller to deliver exceptional customer service, process high-volume transactions, and educate customers on digital tools. You will identify referral opportunities and support branch operations with accuracy.

The ideal candidate may be bilingual in Spanish and will thrive in an in-office environment. No degree required; training provided and growth opportunities within Retail Branch Banking Network.

Qualifications

• No degree required; training provided.
• Spanish speaking preferred.
• Prior banking experience not required.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives and digital tools for financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Identifies opportunities through conversations with customers and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Bilingual Spanish

Customer Service

Cash Handling

Cross-Selling

Relationship Building

Problem Solving

Education

No Degree

Job description

PNC Financial Services Group, Inc. in San Antonio, TX is seeking a full-time Teller to deliver exceptional customer service, process high-volume transactions, and educate customers on digital tools. You will identify referral opportunities and support branch operations with accuracy.

The ideal candidate may be bilingual in Spanish and will thrive in an in-office environment. No degree required; training provided and growth opportunities within Retail Branch Banking Network.