Teller & Customer Experience Specialist

PNC; Springfield (IL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid time off

Job summary

PNC is seeking a Teller in Springfield, IL to provide a high-quality customer experience and promote banking products. You will process transactions, educate customers on digital tools, and identify opportunities for referrals to branch staff.

Base salary ranges from $30,000 to $50,000 with incentive eligibility; perks include comprehensive benefits and paid time off. This is an in-office, full-time role focused on service excellence and risk awareness.

Qualifications

• Experience in customer-facing banking or retail environment preferred.
• Strong interpersonal and communication skills to educate customers.
• Ability to identify opportunities and refer to appropriate branch staff.

Responsibilities

• Delivers a customer-focused experience to improve financial wellbeing and loyalty.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Engages customers to explain PNC products and digital tools.
• Applies product knowledge to resolve customer questions and problems.
• Ensures daily teller operations run efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Teller in Springfield, IL to provide a high-quality customer experience and promote banking products. You will process transactions, educate customers on digital tools, and identify opportunities for referrals to branch staff.

Base salary ranges from $30,000 to $50,000 with incentive eligibility; perks include comprehensive benefits and paid time off. This is an in-office, full-time role focused on service excellence and risk awareness.