Bank Teller—Customer Care & Cash Processing

Northwest Bank; City of Lackawanna (NY); On-site; USD 21,000 - 23,000; Full time

Job summary

Northwest Bank seeks a friendly and detail-oriented TELLER in Lackawanna, NY. You will welcome customers, process transactions, answer questions, and identify referral opportunities to support financial wellness and sales goals.

You'll balance cash drawers, assist in branch operations, and communicate product features while providing exceptional customer service in person, by phone, and via email. Some evening and weekend hours apply.

Qualifications

• High school diploma or equivalent required or preferred.
• Cash handling and customer service experience preferred.
• Banking knowledge beneficial for referrals and product education.
• Ability to learn teller systems and branch software quickly.

Responsibilities

• Welcome customers and process transactions with accuracy.
• Identify referral opportunities to support sales goals.
• Balance teller drawer daily and participate in branch tasks.
• Answer questions and resolve issues; refer complex requests.
• Deliver exceptional customer experience in person, by phone, and email.

Skills

Customer service

Cash handling

Banking knowledge

Communication

Problem solving

Teamwork

Microsoft Office

Education

High School Diploma or equivalent

Tools

Teller System

Job description

Northwest Bank seeks a friendly and detail-oriented TELLER in Lackawanna, NY. You will welcome customers, process transactions, answer questions, and identify referral opportunities to support financial wellness and sales goals.

You'll balance cash drawers, assist in branch operations, and communicate product features while providing exceptional customer service in person, by phone, and via email. Some evening and weekend hours apply.