Teller: Build Relationships & Drive Service Excellence

Peoples Bank; Marietta (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) with employer match

Employee stock purchase plan

Education assistance

Paid vacation & holidays

Job summary

Peoples Bank in Marietta, Ohio is seeking a branch-based Teller/Customer Service Associate to deliver excellent customer service, process deposits, and drive sales referrals. This role focuses on accurate transactions, protecting customer information, and helping clients meet their financial goals.

Candidates should have at least a high school diploma, 1 year in customer service, strong communication, and reliability.

Qualifications

• High School Diploma or GED.
• Minimum 1-year related experience in customer service.
• Excellent verbal and written communication skills.
• Proven team player with trustworthy and confidential behavior.
• Daily reliable transportation.
• Must be able to lift up to 25 lbs.
• Travel may be required to attend internal education and meetings.

Responsibilities

• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
• Will be responsible for processing complex multi-step teller transactions.
• Must have the ability to research and offer solutions to resolve customer issues by using knowledge of the organization to identify helpful resources.
• Will provide follow up to customer on resolution.
• Initiate conversations to uncover customer needs, referring customers to platform associates within the branch, and meeting established referral goals.
• Make sales calls via phone or zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording these activities in Salesforce.
• Consistently meeting or exceeding sales referral goals as set by management. Maintain a well-developed working knowledge of the complete line of products and services offered.
• Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult.
• Will be responsible for following operational standards regarding security, risk management, and compliance.
• Consistently completes required training for all bank and branch policies and procedures.
• Must be able to meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs.
• Responsible for meeting Retail Branch Standards which includes dress code.
• Will perform special projects as assigned.

Skills

Customer service

Sales/referrals

Communication

Team player

Reliability

Attention to detail

Education

High School Diploma or GED

Tools

Salesforce

Job description

Peoples Bank in Marietta, Ohio is seeking a branch-based Teller/Customer Service Associate to deliver excellent customer service, process deposits, and drive sales referrals. This role focuses on accurate transactions, protecting customer information, and helping clients meet their financial goals.

Candidates should have at least a high school diploma, 1 year in customer service, strong communication, and reliability.