Teller: Cash & Client-Service Expert

Columbia Bank; Eugene (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive Incentive Plan

Professional Development

Career Growth

Job summary

Columbia Bank is seeking a Teller in Eugene, Oregon, to be the first point of contact for clients and perform deposits, withdrawals, check cashing, and transfers with accuracy and confidentiality under guidance from the Branch Manager.

You will maintain branch integrity, deepen knowledge of our products, discuss client financial needs, and refer opportunities to the appropriate partners while delivering our Breakthrough Client Service Standards.

Qualifications

• High School Diploma or GED, required.
• 2 years of previous banking or customer service experience, preferred.
• Bilingual preferred.
• Displays ability to learn and develop skills to identify proactive relationship building opportunities. (such as outbound telephone calls to clients.)
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Consistently demonstrates ability and willingness to build relationships with clients and other bank associates.

Responsibilities

• Performs teller transactions and cash handling functions for clients with accuracy and confidentiality at all times. Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc.
• Accurately performs and supports daily tasks that maintain the integrity of the branch. Examples include appropriate use of double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, updating lobby rate sheets and brochures, etc.
• Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
• Interacts with external and internal clients, anticipates needs, and consistently provides proactive solutions in alignment with the bank's Breakthrough Client Service Standards.
• Continuously deepens knowledge of Columbia Bank's product and service offerings and stays current on changes.
• Discuss and uncover customer's financial needs to identify and offer appropriate products and services.
• Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.

Skills

Banking experience

Customer service

Bilingual (preferred)

Education

High School Diploma or GED

Job description

Columbia Bank is seeking a Teller in Eugene, Oregon, to be the first point of contact for clients and perform deposits, withdrawals, check cashing, and transfers with accuracy and confidentiality under guidance from the Branch Manager.

You will maintain branch integrity, deepen knowledge of our products, discuss client financial needs, and refer opportunities to the appropriate partners while delivering our Breakthrough Client Service Standards.