Teller

WORCESTER REGIONAL CHAMBER OF COMMERCE; Worcester, Northern (MA, KY); Hybrid; USD 36,000 - 44,000; Full time

Job summary

City of Worcester is seeking a Teller for the Office of the Treasurer and Collector of Taxes. The role handles receipts for Real Estate, Personal Property, and Excise taxes, as well as fees and assessments, ensuring accuracy in the City’s accounting system and timely deposits.

Bilingual applicants are encouraged. Strong customer service, bookkeeping accuracy, and on-site work are required for a high-volume environment.

Qualifications

• High school diploma or equivalent and 3 years related experience with cash handling and customer service.
• Strong Excel proficiency to analyze and reconcile financial data.
• Excellent written and verbal communication and accuracy in handling receipts.

Responsibilities

• Accept and receipt cash, checks, and credit cards for city receivables.
• Record transactions in MUNIS and Tyler Cashiering accurately and timely.
• Balance cash drawer daily and prepare bank deposits.
• Respond to customer inquiries and provide good service.
• Scan daily work into Laserfiche and maintain records.

Skills

Organizational skills

Communication skills

Receipts processing

Excel

MS Office

Stand for long periods

Onsite attendance

Independent work

Education

High school diploma

Associate degree (preferred)

Tools

MUNIS

Tyler Cashiering

Laserfiche

Excel

Kelly and Ryan

Job description

TELLER
TREASURER & COLLECTOR OF TAXES
CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for a Teller in the Office of the Treasurer and Collector of Taxes. Under the direction of the Head Teller, the Teller is responsible for receipting cash, check, and credit card payments for Real Estate, Personal Property, and Excise taxes, as well as fees, assessments, betterments, or any other municipal charges. The Teller is accountable for the safekeeping, reconciliation, and remittance of all receipts processed by the Collector’s Office. All transactions must be processed in accordance with the Collector’s policies and procedures and must be promptly and accurately entered in the City’s books and records. The Teller must also provide exceptional customer service, and always maintain a high level of professionalism while working with the public.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Accept and receipt cash, checks, and credit cards for settlement of City receivables
• Record all transactions into City accounting systems (Tyler Cashiering) completely, accurately, and in a timely manner
• Reconcile individual cash drawer daily to the city accounting systems (MUNIS and Tyler Cashiering)
• Receipt and record transactions received via US Mail into the City accounting system (MUNIS and Tyler Cashiering)
• Aggregate, reconcile, and prepare bank deposits
• Receipt and record transactions received from other receipting departments via interoffice turn-in
• Research customer inquiries regarding accounts or receipting transactions in MUNIS, Kelly and Ryan, etc.
• Assist with daily customer service tasks as assigned
• Scan all daily work into electronic storage media in Laserfiche

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong organizational skills, accuracy, and detail orientation
• Excellent written and verbal communication skills
• Experience with receipts processing and receivables
• Computer proficiency, including Microsoft Office Suite particularly Excel
• Ability to stand for long periods of time in a defined teller bank
• Ability to work in a high traffic and time sensitive environment
• Regular onsite attendance is required
• Ability to work independently, consistently, and reliably in a tightly scheduled department

MINIMUM REQUIREMENTS:

• High School Diploma or equivalent
• Three (3) years of related experience, which includes cash handling and customer service
• Proficiency in Microsoft Office Suite, particularly Excel to analyze and reconcile financial data

PREFERRED QUALIFICATIONS:

• Associate’s degree in accounting, finance, taxation, business/public administration, or related field
• Five (5) years of related experience, which includes cash handling and customer service

SALARY RANGE: $ 26.29 - $31.71 hourly, full-time with an excellent benefits package.