Teller

City of Worcester; Worcester (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Worcester is seeking a qualified Teller for the Office of the Treasurer and Collector of Taxes. You will receip t cash, checks, and credit card payments for taxes and other city charges, and ensure accurate entry into the City’s accounting systems.

Responsibilities include reconciling cash drawers, preparing deposits, and providing exceptional customer service in a high-volume environment. Strong Excel and MS Office skills are essential; bilingual applicants are encouraged to apply.

Qualifications

• High School Diploma or equivalent.
• Five (5) years of related experience, which includes cash handling and customer service.
• Proficiency in Microsoft Office Suite, including Excel.

Responsibilities

• Accept and receipt cash, checks, and credit cards for settlement of City receivables.
• Record all transactions into City accounting systems (Tyler Cashiering) completely, accurately, and in a timely manner.
• Reconcile individual cash drawer daily to the city accounting systems (MUNIS and Tyler Cashiering).
• Receipt and record transactions received via US Mail into the City accounting system (MUNIS and Tyler Cashiering).
• Aggregate, reconcile, and prepare bank deposits.
• Research customer inquiries regarding accounts or receipting transactions in MUNIS, Kelly and Ryan, etc.
• Assist with daily customer service tasks as assigned.

Skills

Cash handling

Customer service

Receipts processing

Reconciliation

Accuracy

Communication skills

Attention to detail

Onsite work

Education

Associate degree in accounting/finance/public administration or related field

Tools

Excel

Microsoft Office

Job description

The City of Worcester is seeking qualified applicants for a Teller in the Office of the Treasurer and Collector of Taxes. Under the direction of the Head Teller, the Teller is responsible for receipting cash, check, and credit card payments for Real Estate, Personal Property, and Excise taxes, as well as fees, assessments, betterments, or any other municipal charges. The Teller is accountable for the safekeeping, reconciliation, and remittance of all receipts processed by the Collector's Office. All transactions must be processed in accordance with the Collector's policies and procedures and must be promptly and accurately entered in the City's books and records. The Teller must also provide exceptional customer service, and always maintain a high level of professionalism while working with the public. Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• ~ Accept and receipt cash, checks, and credit cards for settlement of City receivables
• ~ Record all transactions into City accounting systems (Tyler Cashiering) completely, accurately, and in a timely manner
• ~ Reconcile individual cash drawer daily to the city accounting systems (MUNIS and Tyler Cashiering)
• ~ Receipt and record transactions received via US Mail into the City accounting system (MUNIS and Tyler Cashiering)
• ~ Aggregate, reconcile, and prepare bank deposits
• ~ Receipt and record transactions received from other receipting departments via interoffice turn-in
• ~ Research customer inquiries regarding accounts or receipting transactions in MUNIS, Kelly and Ryan, etc.
• ~ Assist with daily customer service tasks as assigned
• ~ Scan all daily work into

Electronic Storage Media In Laserfiche REQUIRED KNOWLEDGE, SKILLS, AND

ABILITIES:

• ~ Strong organizational skills, accuracy, and detail orientation
• ~ Excellent customer service skills
• ~ Excellent written and verbal communication skills
• ~ Experience with receipts processing and receivables
• ~ Computer proficiency, including Microsoft Office Suite particularly Excel
• ~ Ability to stand for long periods of time in a defined teller bank
• ~ Ability to work in a high traffic and time sensitive environment
• ~ Regular onsite attendance is required
• ~ Ability to work independently, consistently, and reliably in a tightly scheduled department

MINIMUM REQUIREMENTS:

• ~ High School Diploma or equivalent
• ~ Three (3) years of related experience, which includes cash handling and customer service
• ~ Proficiency in Microsoft Office Suite,

Particularly Excel To Analyze And Reconcile Financial Data PREFERRED

QUALIFICATIONS:

• ~ Associate\"s degree in accounting, finance, taxation, business/public administration, or related field
• ~ Five (5) years of related experience, which includes cash handling and customer service

[Click Here to Read Full Job Description](https://www.worcesterma.gov/human-resources/employment-opportunities/teller/48880)