Municipal Teller: Payments, Reconciliation & Customer Service

City of Worcester; Worcester (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Worcester is seeking a qualified Teller for the Office of the Treasurer and Collector of Taxes. You will receip t cash, checks, and credit card payments for taxes and other city charges, and ensure accurate entry into the City’s accounting systems.

Responsibilities include reconciling cash drawers, preparing deposits, and providing exceptional customer service in a high-volume environment. Strong Excel and MS Office skills are essential; bilingual applicants are encouraged to apply.

Qualifications

• High School Diploma or equivalent.
• Five (5) years of related experience, which includes cash handling and customer service.
• Proficiency in Microsoft Office Suite, including Excel.

Responsibilities

• Accept and receipt cash, checks, and credit cards for settlement of City receivables.
• Record all transactions into City accounting systems (Tyler Cashiering) completely, accurately, and in a timely manner.
• Reconcile individual cash drawer daily to the city accounting systems (MUNIS and Tyler Cashiering).
• Receipt and record transactions received via US Mail into the City accounting system (MUNIS and Tyler Cashiering).
• Aggregate, reconcile, and prepare bank deposits.
• Research customer inquiries regarding accounts or receipting transactions in MUNIS, Kelly and Ryan, etc.
• Assist with daily customer service tasks as assigned.

Skills

Cash handling

Customer service

Receipts processing

Reconciliation

Accuracy

Communication skills

Attention to detail

Onsite work

Education

Associate degree in accounting/finance/public administration or related field

Tools

Excel

Microsoft Office

Job description

The City of Worcester is seeking a qualified Teller for the Office of the Treasurer and Collector of Taxes. You will receip t cash, checks, and credit card payments for taxes and other city charges, and ensure accurate entry into the City’s accounting systems.

Responsibilities include reconciling cash drawers, preparing deposits, and providing exceptional customer service in a high-volume environment. Strong Excel and MS Office skills are essential; bilingual applicants are encouraged to apply.