Teller

State Street Bank; Quincy (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

State Street Bank in Quincy, IL is seeking a Teller to perform routine transactional and customer support tasks with accuracy and efficiency. The role involves balancing cash, assisting customers, and promoting bank products and services.

The Teller will be supervised by the Retail Bank Manager and must maintain attention to detail and effective communication while following bank policies.

Qualifications

• High school diploma or GED equivalent.
• Basic math aptitude; money handling experience preferred.

Responsibilities

• Provides high level customer service in person and via telephone to perform routine transactional and cash responsibilities (deposits, withdrawals, check cashing, etc.).
• Balances Teller drawer, bank vault, and ATM with accuracy.
• Educates and connects customers to bank products, services, and technology solutions.
• Promotes a team environment and supports branch operations.
• Complies with policies, procedures, and regulations while protecting confidential information.

Skills

Customer service

Cash handling

Math aptitude

Attention to detail

Oral communication

Education

High school diploma or GED

Tools

Banking software

Job description

GENERAL DESCRIPTION

The Teller performs routine transactional, operational, and customer support tasks efficiently and accurately through knowledge of standard operating procedures; and identifies customer needs for bank products & services. The Teller is directly supervised by the Retail Bank Manager.

DUTIES & RESPONSIBILITIES

• Provides high level customer service in person and via telephone to perform routine customer transactional and operational cash responsibilities, i.e deposits, withdrawals, check cashing, safe deposit box entry, etc. as well as balancing Teller drawer, bank vault, and ATM, with strong attention to detail and accuracy
• Fosters relationships with potential and current customers in order to educate and connect them to bank products, services, and technology solutions
• Actively reinforces and contributes towards the Bank’s ALWAYS value system
• Promotes a team environment
• Complies with applicable policies, procedures, and regulations; while minimizing risks and protecting confidential customer and bank information
• Performs other duties as assigned by management

Requirements

EDUCATION &/OR WORK EXPERIENCE REQUIREMENTS

• High school diploma or GED equivalent

MENTAL & PHYSICAL REQUIREMENTS

• Ability to stand for extended periods of time, occasional bending, kneeling, and squatting. Ability to lift 5 lbs. consistently and 30 lbs. occasionally.

COMPETENCIES

• Basic math aptitude is required and money handling experience is desired, the ability to exercise judgement is helpful. Strong oral communication, customer service, legible handwriting, and problem solving skills; and basic computer skills is required. Attention to detail is critical.