Teller

Citizens-; Yorktown (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation/Sick

Health/Dental/Vision

Life Insurance

Disability

401k/Profit Sharing

Job summary

Citizens is seeking a Bank Teller to greet customers, handle transactions, and provide courteous service. You will verify signatures, check endorsements, and resolve issues per bank policy while supporting cross-selling and balance inquiries.

Previous cash-handling and customer-service experience are preferred. The role requires a High School Diploma or equivalent, and proficiency with Windows-based software and 10-key by touch.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of Windows based software, ability to use a personal computer and 10 key by touch and be detail oriented and highly accurate.
• Previous experience handling cash in a customer service environment preferred.
• Knowledge of customer service principles, meeting quality standards and evaluating satisfaction; familiarity with selling products/services preferred.

Responsibilities

• Greet customers and assist with banking transactions promptly, accurately and courteously.
• Cash checks and payouts after verification of signatures, amounts, and funds.
• Examine checks for endorsements and verify information like dates, bank names and IDs.
• Resolve transactions outside policy through proper procedures.
• Respond to customer account inquiries and cross-sell opportunities.
• Assist other personnel during peak hours and with balance information and transfers.

Skills

Cash handling

Customer service

Attention to detail

PC skills

Education

High School Diploma or equivalent

Tools

Windows-based software

10-key by touch

Job description

Benefits: Vacation/Sick, Health/Dental/Vision, Life Insurance, Disability, 401k/Profit Sharing

Employment Type: Full-time Benefits: Vacation/Sick, Health/Dental/Vision, Life Insurance, Disability, 401k/Profit Sharing Teller

Duties

• Greet all customers and assist them by completing the required banking transaction(s) in a prompt, accurate, and courteous manner.
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
• Resolve customer transactions, which are not consistent with Bank policy or outside of teller authority through the appropriate procedures.
• Respond to customer account inquiries.
• Identify and pursue selling and cross-selling opportunities with Bank customers and prospective customers.
• Provide assistance to other personnel during peak hours.
• Assist customers both on the telephone and in the Bank with balance information, account inquiries and telephone transfers. Assist loan customers with loan and payoff information, amount of loan payment due and line of credit balances.
• Reconcile a variety of bank reports on a weekly and/or monthly basis as needed
• Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
• Perform clerical tasks such as typing, and filing.
• Perform the duties of a Paying and Receiving Teller which include:
• Preparing the teller station by completing balancing sheets, counting cash in the drawer and signing on to the computer.
• Accepting and processing account deposits and withdrawals.
• Issuing Cashier checks, Travelers checks and money orders.
• Processing commercial deposits and order for change.
• Cashing checks for banking customers and/or checks issued to our customers.
• Balancing cash assigned to the teller station daily and completing the closing transactions.
• It is expected that the incumbent shall perform other duties as assigned within their capabilities as determined by management.

Qualifications

High School Diploma or equivalent required. Knowledge of Windows based software, ability to use a personal computer and 10 key by touch and be detail oriented and highly accurate. Previous experience handling cash in a customer service environment preferred. Knowledge of principles and processes for providing customer and personal services, meeting quality standards for services, and evaluation of customer satisfaction; Knowledge of principles and methods for showing, promoting, and selling products or services preferred.