Teller

Citizens Bank; Town of Yorktown (NY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Vacation/Sick

Health/Dental/Vision

Life Insurance

Disability

401k/Profit Sharing

Job summary

Citizens Bank in the United States is seeking a Teller to greet customers and process banking transactions with accuracy and courtesy. The role includes cash handling, check verification, and responding to inquiries while promoting banking products.

The teller will balance the station, assist during peak hours, and support colleagues. This full-time position requires a detail-oriented individual with cash experience and strong customer service skills.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of Windows-based software and 10-key by touch.
• Detail-oriented and highly accurate; cash handling experience preferred.
• Strong customer service skills and ability to promote bank products.

Responsibilities

• Greet customers and complete banking transactions promptly and accurately.
• Cash checks and handle withdrawals after verification.
• Verify endorsements and information on checks for legality.
• Respond to customer inquiries and cross-sell bank products.
• Balance teller station and reconcile reports weekly/monthly.
• Assist other staff during peak hours and handle phone transfers.

Skills

Cash handling experience

Customer service

Detail oriented

Windows-based software

10-key by touch

Education

High School Diploma or equivalent

Tools

Windows OS

10-key by touch

Job description

Benefits: Vacation/Sick, Health/Dental/Vision, Life Insurance, Disability, 401k/Profit Sharing

Employment Type: Full-time Benefits: Vacation/Sick, Health/Dental/Vision, Life Insurance, Disability, 401k/Profit Sharing Teller

Duties

• Greet all customers and assist them by completing the required banking transaction(s) in a prompt, accurate, and courteous manner.
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
• Resolve customer transactions, which are not consistent with Bank policy or outside of teller authority through the appropriate procedures.
• Respond to customer account inquiries.
• Identify and pursue selling and cross-selling opportunities with Bank customers and prospective customers.
• Provide assistance to other personnel during peak hours.
• Assist customers both on the telephone and in the Bank with balance information, account inquiries and telephone transfers. Assist loan customers with loan and payoff information, amount of loan payment due and line of credit balances.
• Reconcile a variety of bank reports on a weekly and/or monthly basis as needed
• Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
• Perform clerical tasks such as typing, and filing.
• Perform the duties of a Paying and Receiving Teller which include:
• Preparing the teller station by completing balancing sheets, counting cash in the drawer and signing on to the computer.
• Accepting and processing account deposits and withdrawals.
• Issuing Cashier checks, Travelers checks and money orders.
• Processing commercial deposits and order for change.
• Cashing checks for banking customers and/or checks issued to our customers.
• Balancing cash assigned to the teller station daily and completing the closing transactions.
• It is expected that the incumbent shall perform other duties as assigned within their capabilities as determined by management.

Qualifications

High School Diploma or equivalent required. Knowledge of Windows based software, ability to use a personal computer and 10 key by touch and be detail oriented and highly accurate. Previous experience handling cash in a customer service environment preferred. Knowledge of principles and processes for providing customer and personal services, meeting quality standards for services, and evaluation of customer satisfaction; Knowledge of principles and methods for showing, promoting, and selling products or services preferred.