Teller

Citizens Bank; College Station, Bryan (TX, TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Vacation/Sick

Health/Dental/Vision

Life Insurance

Disability

401k/Profit Sharing

Job summary

Citizens Bank in College Station, TX is seeking a detail-oriented Teller to warmly greet customers, process banking transactions promptly, verify signatures and funds, and maintain accurate cash handling in a busy branch.

The role involves cashing checks, issuing cashier's checks and money orders, handling deposits and withdrawals, answering account inquiries by phone and in person, and identifying cross-selling opportunities while following bank policy.

Qualifications

• Knowledge of cash handling procedures and customer service best practices.
• Experience handling cash in a retail or banking environment preferred.
• Proficiency with Windows-based software and 10-key by touch.

Responsibilities

• Greet customers and complete banking transactions promptly and accurately.
• Cash checks and disburse money after verifying signatures and funds.
• Examine checks for endorsements and verify information.
• Resolve irregular transactions per bank policy.
• Respond to customer account inquiries.
• Identify cross-selling opportunities with customers.
• Assist other staff during peak hours.
• Assist customers with balance information, transfers, and loan details.
• Reconcile bank reports weekly or monthly as needed.
• Explain or Sell bank products using customer data.

Skills

Cash handling

Customer service

Attention to detail

Education

High School Diploma or equivalent

Job description

Benefits

Vacation/Sick, Health/Dental/Vision, Life Insurance, Disability, 401k/Profit Sharing

Employment Type

Full-time

Benefits

Vacation/Sick, Health/Dental/Vision, Life Insurance, Disability, 401k/Profit Sharing

Teller

Reports to the Operations Supervisor. Responsible for the accurate and efficient performance of a wide variety of teller functions for Bank customers and potential customers.

Duties

• Greet all customers and assist them by completing the required banking transaction(s) in a prompt, accurate, and courteous manner.
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
• Resolve customer transactions, which are not consistent with Bank policy or outside of teller authority through the appropriate procedures.
• Respond to customer account inquiries.
• Identify and pursue selling and cross-selling opportunities with Bank customers and prospective customers.
• Provide assistance to other personnel during peak hours.
• Assist customers both on the telephone and in the Bank with balance information, account inquiries and telephone transfers. Assist loan customers with loan and payoff information, amount of loan payment due and line of credit balances.
• Reconcile a variety of bank reports on a weekly and/or monthly basis as needed
• Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
• Perform clerical tasks such as typing, and filing.
• Perform the duties of a Paying and Receiving Teller which include:
• Preparing the teller station by completing balancing sheets, counting cash in the drawer and signing on to the computer.
• Accepting and processing account deposits and withdrawals.
• Issuing Cashier checks, Travelers checks and money orders.
• Processing commercial deposits and order for change.
• Cashing checks for banking customers and/or checks issued to our customers.
• Balancing cash assigned to the teller station daily and completing the closing transactions.
• It is expected that the incumbent shall perform other duties as assigned within their capabilities as determined by management.

Qualifications

High School Diploma or equivalent required. Knowledge of Windows based software, ability to use a personal computer and 10 key by touch and be detail oriented and highly accurate. Previous experience handling cash in a customer service environment preferred. Knowledge of principles and processes for providing customer and personal services, meeting quality standards for services, and evaluation of customer satisfaction; Knowledge of principles and methods for showing, promoting, and selling products or services preferred.