Teller

GreatAmerica Financial Services; Hiawatha (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Monthly bonuses for eligible employees

Paid time off

Health insurance

Dental insurance

Vision insurance

Gym reimbursement

Parental leave

Job summary

GreatAmerica Bank in Hiawatha is seeking a Teller to support daily branch operations, process customer transactions, and maintain cash and ATM controls. The role emphasizes accuracy, compliance, and secure handling of customer information while delivering professional service.

Responsibilities include balancing cash, processing deposits and withdrawals, and assisting with branch capture and ATM activity. Onsite work with a strong focus on procedures and customer experience.

Qualifications

• High school diploma or equivalent required.
• Customer service, retail, or cash-handling experience preferred.
• Ability to learn banking systems and procedures on the job.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, check cashing, check orders, and related services.
• Balance cash drawer daily and resolve discrepancies promptly.
• Follow cash handling, dual-control, and security procedures at all times.
• Run daily Branch Capture work and secure it per bank procedures.
• Assist in processing and balancing ATM and night deposit activity using dual-control procedures.
• Identify and escalate transaction issues, system concerns, or customer questions to appropriate branch staff.
• Complete required compliance documentation related to teller transactions, including CTRs as needed.
• Provide professional, courteous customer service while maintaining confidentiality of customer information.
• Maintain a clean, organized, and well-stocked teller workstation.

Skills

Cash handling

Attention to detail

Customer service

Procedures adherence

Computer proficiency

Education

High School Diploma

Tools

Banking software

Job description

Position SummaryFollowing our recent transition into Banking, we are excited to hire a Teller for GreatAmerica Bank at the Hiawatha location. This role is a unique opportunity to help shape the GreatAmerica customer experience and support daily branch operations.The Teller is responsible for processing customer transactions, maintaining cash and ATM controls, and completing required daily, weekly, and monthly operational activities. This role ensures accuracy, compliance, and security in all teller and branch capture activities while supporting branch operations through reporting, reconciliation, and proper documentation.Primary ResponsibilitiesProcess customer transactions accurately and efficiently, including deposits, withdrawals, check cashing, check orders, and related services.Balance individual cash drawer daily and resolve discrepancies promptly.Follow established cash handling, dual‑control, and security procedures at all times.Assist with daily opening and closing teller procedures, including securing cash, drawers, and work areas.Run daily Branch Capture work, confirm capture completion, and secure work in accordance with bank procedures.Assist in processing and balancing ATM and night deposit activity using dual‑control procedures.Identify and escalate transaction issues, system concerns, or customer questions to appropriate branch staff.Complete required compliance documentation related to teller transactions, including internal Currency Transaction Reports (CTRs), as needed.Provide professional, courteous customer service while maintaining confidentiality of customer information.Maintain a clean, organized, and well‑stocked teller workstation.Compliance & ControlsAdhere to all bank policies, procedures, and internal control standards.Maintain confidentiality of customer and bank information at all times.QualificationsHigh school diploma or equivalent required.Customer service, retail, or cash‑handling experience preferred.Prior banking or teller experience helpful but not required.Ability to learn banking systems, procedures, and controls through on‑the‑job training.Skills & AbilitiesBasic cash handling and transaction processing skills.Strong attention to detail and accuracy.Ability to follow established procedures and security requirements.Basic computer proficiency and ability to learn banking systems.Ability to manage routine daily tasks and meet deadlines.Ability to identify errors and escalate appropriately.Bank positions require a consistent onsite presence and fixed schedules to ensure customer service, coverage, and compliance. These roles typically require working onsite during branch operating hours.Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:Financial BenefitsCompetitive CompensationMonthly Bonuses for Eligible Employees401(k) and Company MatchAnnual Profit SharingPaid Time OffHealth, Wellbeing, and Family Planning BenefitsPaid VacationPaid Sick DaysGym ReimbursementHealth InsuranceDental InsuranceVision InsuranceShort-Term and Long Term DisabilityCompany Paid Life InsuranceFlexible Spending Accounts (FSA)Health Savings Accounts (HSA)Employee Assistance ProgramParental LeaveEducation and Career Planning BenefitsTuition AssistanceNetworking OpportunitiesLeadership Development OpportunitiesPerksService AwardsBusiness casual environmentA strong organizational culture focused on our greatest asset: you!If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.