Teller

GreatAmerica Bank National Association; Hiawatha (IA); Sur place; USD 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(k) and Company Match

Paid Time Off

Annual Profit Sharing

Résumé du poste

GreatAmerica Bank National Association, at the Hiawatha location, seeks a Teller to handle deposits, withdrawals, check cashing, and related services. You will balance your cash drawer daily, follow strict security procedures, and assist with opening/closing duties to ensure smooth branch operations.

The role emphasizes accurate processing, compliance with CTR reporting, and providing courteous service while protecting customer confidentiality. Onsite work during branch hours is required.

Qualifications

• High school diploma or equivalent required.
• Customer service, retail, or cash-handling experience preferred.
• Prior banking or teller experience helpful but not required.
• Ability to learn banking systems, procedures, and controls through on-the-job training.

Responsabilités

• Process customer transactions accurately and efficiently, including deposits, withdrawals, check cashing, check orders, and related services.
• Balance individual cash drawer daily and resolve discrepancies promptly.
• Follow established cash handling, dual-control, and security procedures at all times.
• Assist with daily opening and closing teller procedures, including securing cash, drawers, and work areas.
• Run daily Branch Capture work, confirm capture completion, and secure work in accordance with bank procedures.
• Assist in processing and balancing ATM and night deposit activity using dual-control procedures.
• Identify and elevate transaction issues, system concerns, or customer questions to appropriate branch staff.
• Complete required compliance documentation related to teller transactions, including internal Currency Transaction Reports (CTRs), as needed.
• Provide professional, courteous customer service while maintaining confidentiality of customer information.
• Maintain a clean, organized, and well-stocked teller workstation.

Connaissances

Cash handling

Attention to detail

Customer service

Banking systems

Outils

Banking software

Description du poste

Position Summary Following our recent transition into Banking, we are excited to hire a Teller for GreatAmerica Bank at the Hiawatha location. This role is a unique opportunity to help shape the GreatAmerica customer experience and support daily branch operations. The Teller is responsible for processing customer transactions, maintaining cash and ATM controls, and completing required daily, weekly, and monthly operational activities. This role ensures accuracy, compliance, and security in all teller and branch capture activities while supporting branch operations through reporting, reconciliation, and proper documentation.

Primary Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, check cashing, check orders, and related services.
• Balance individual cash drawer daily and resolve discrepancies promptly.
• Follow established cash handling, dual-control, and security procedures at all times.
• Assist with daily opening and closing teller procedures, including securing cash, drawers, and work areas.
• Run daily Branch Capture work, confirm capture completion, and secure work in accordance with bank procedures.
• Assist in processing and balancing ATM and night deposit activity using dual-control procedures.
• Identify and elevate transaction issues, system concerns, or customer questions to appropriate branch staff.
• Complete required compliance documentation related to teller transactions, including internal Currency Transaction Reports (CTRs), as needed.
• Provide professional, courteous customer service while maintaining confidentiality of customer information.
• Maintain a clean, organized, and well-stocked teller workstation.

Compliance & Controls

• Adhere to all bank policies, procedures, and internal control standards.
• Maintain confidentiality of customer and bank information at all times.

Qualifications

• High school diploma or equivalent required.
• Customer service, retail, or cash-handling experience preferred.
• Prior banking or teller experience helpful but not required.
• Ability to learn banking systems, procedures, and controls through on-the-job training.

Skills & Abilities

• Basic cash handling and transaction processing skills.
• Strong attention to detail and accuracy.
• Ability to follow established procedures and security requirements.
• Basic computer proficiency and ability to learn banking systems.
• Ability to manage routine daily tasks and meet deadlines.
• Ability to identify errors and elevate appropriately.

Bank positions require a consistent onsite presence and fixed schedules to ensure customer service, coverage, and compliance. These roles typically require working onsite during branch operating hours.

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck.

Our total rewards package is based on eligibility and includes:

• Financial Benefits
• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off
• Health, Wellbeing, and Family Planning Benefits
• Paid Vacation
• Paid Sick Days
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave
• Education and Career Planning Benefits
• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities
• Perks
• Service Awards
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!

We value diverse backgrounds and adding new perspectives.

Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.

GreatAmerica is the largest independent, family-owned national commercial equipment finance companies in the U.S. and is dedicated to helping manufactures, vendors, and dealers be more successful and keep their customers for a lifetime. With a focus on the small ticket vendor and OEM finance channel we have partnered with some of the largest and industry leading companies in the Office Equipment, Communications, IT, Automotive, Construction, Healthcare, and Franchise market sectors. In addition to financing, GreatAmerica offers innovative non-financial services to help our customers grow. We have also recently become a bank! At GreatAmerica we enjoy the benefits of being independent and family-owned, fostering quick decision making, customer response and innovation. Established in 1992 our team has grown to over 750 employees and a portfolio of over $3+ Billion. Our exemplary customer service, principle-centered business philosophy and team-based operating approach are key to our success and growth. With a strong balance sheet and consistent financial performance through all economic cycles, GreatAmerica has experienced amazing results and unparalleled growth. When you are part of the GreatAmerica team, you will grow professionally and work with some of the most talented finance professionals in the industry. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.