Bank Teller: Precise Cash Handling & Customer Service

GreatAmerica; Hiawatha (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Service Awards

Business casual environment

Strong organizational culture

Job summary

GreatAmerica Bank in Hiawatha is hiring a Teller to support daily branch operations and shape the customer experience. You will handle transactions, balance drawers, and follow security procedures with attention to accuracy and confidentiality.

The role requires basic cash handling, customer service background, and the ability to learn banking systems through on-the-job training. On-site schedules and a team-focused environment are provided.

Qualifications

• High school diploma or equivalent.
• Customer service, retail, or cash-handling experience preferred.
• Prior banking or teller experience helpful but not required.
• Ability to learn banking systems, procedures, and controls through on-the-job training.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, check cashing, check orders, and related services.
• Balance cash drawer daily and resolve discrepancies promptly.
• Follow established cash handling, dual-control, and security procedures.
• Assist with daily opening and closing teller procedures, including securing cash, drawers, and work areas.
• Run daily Branch Capture work, confirm capture completion, and secure work in accordance with bank procedures.
• Assist in processing and balancing ATM and night deposit activity using dual-control procedures.
• Identify and escalate issues to appropriate branch staff.
• Complete required compliance documentation related to teller transactions, including CTRs as needed.
• Provide professional, courteous customer service while maintaining confidentiality.
• Maintain a clean, organized, and well-stocked teller workstation.

Skills

Cash handling

Attention to detail

Procedures & security

Computer literacy

Task management

Problem escalation

Education

HS diploma or equivalent

Job description

GreatAmerica Bank in Hiawatha is hiring a Teller to support daily branch operations and shape the customer experience. You will handle transactions, balance drawers, and follow security procedures with attention to accuracy and confidentiality.

The role requires basic cash handling, customer service background, and the ability to learn banking systems through on-the-job training. On-site schedules and a team-focused environment are provided.