Deposit Specialist Hiawatha

Hiawatha Bank and Trust Company; Hiawatha (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Paid Bereavement

Paid Holidays and Paid Time Off

Ongoing training and development

Job summary

Hiawatha Bank & Trust is seeking a Deposit Specialist to join our team as the primary contact for customers, delivering outstanding service and handling daily deposit tasks.

The full-time role requires strong communication, attention to detail, and the ability to multi-task across processing deposits, account openings, ACH, wire transfers, and regulatory requirements, with competitive benefits and ongoing training.

Qualifications

• High School Diploma or equivalent
• A minimum of two years of teller and/or bank experience is required.
• Basic working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Available to work full-time Monday through Friday 8 hours, with at least 1 Saturday morning per month
• Must be dependable and able to work the required shifts
• Always maintain professional appearance and behavior
• Excellent verbal and written communication skills
• Attention to detail and the ability to multi-task
• Reliable transportation and valid drivers license is required
• Strong customer service skills and ability to work with all types of customers
• Must be a team player and willing to jump in to assist with any special projects, etc.

Responsibilities

• Provide outstanding customer service for our valuable customers.
• Open new consumer and business deposit accounts of all types.
• Process incoming returned checks and manage stop payments.
• Handle wire transfers and ACH-related tasks.
• Assist in the administration of the bank’s BSA program and compliance training.
• Prepare schedules and documents for audits.
• Assist branches with operational issues and eStatement processing.
• Support customers with account questions, online banking, and debit cards.

Skills

Customer service

Communication

Attention to detail

Team player

Dependable

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Do you want to love your job? Looking for a career, not just a job? Join Hiawatha Bank & Trust family in a culture filled with fun, flexibility, formal training, hard work and career growth opportunities! We have an immediate opening for a full-time Deposit Specialist.

We are looking for an energetic individual who can build strong relationships by acting as the bank’s primary contact with customers. If you’ve got a passion for people and the desire to succeed, a position at Hiawatha Bank & Trust is for you!

We offer best in the class industry benefits:

• Competitive wages and benefit package through Iowa Bankers
• Paid Bereavement
• Paid Holidays and Paid Time Off
• Ongoing training and development

The primary job duty will be providing outstanding customer service for our valuable customers!

Other job responsibilities will include:

• Process unposted and other exception items
• Open new consumer and business deposit accounts of all types
• Process incoming returned checks
• Reconcile internal official check accounts, Bond Accounts, correspondent bank account and GL Accounts
• Process and monitor stop payments
• Process wire transfers
• Assist in the administration of ACH transactions and related originator analysis
• Assist in the administration of the bank’s BSA program
• Assist in preparation of schedules and documents for various audits
• Flag deceased customers and monitors activity to ensure certain transactions are rejected as appropriate
• Perform address changes and the tracking of returned mail for deposit accounts
• Work with correspondent bank to handle check adjustments and other items requiring research
• Work with and assist branches with operational issues
• Work with eStatement requests and processing
• Assist with the processing of overdrafts, and handling of delinquent and charged off deposit accounts
• Assist in the handling of garnishments, levies, and withholding orders received
• Perform a variety of account maintenance including flagging accounts, changing customers’ status, and boarding accounts onto the core system
• Assist customers with account questions, statement balancing, product support, account maintenance, online/mobile banking, mobile deposit, and debit cards
• Perform daily update/backup tasks
• Understand and follows bank/department regulations, policies, and procedures, and participate in all compliance-related training
• Maintain the highest level of confidentiality/privacy of information

Requirements and Qualifications:

• High School Diploma or equivalent
• A minimum of two years of teller and/or bank experience is required.
• Basic working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Available to work full-time Monday through Friday 8 hours, with at least 1 Saturday morning per month
• Must be dependable and able to work the required shifts
• Always maintain professional appearance and behavior
• Excellent verbal and written communication skills
• Attention to detail and the ability to multi-task
• Reliable transportation and valid drivers license is required
• Strong customer service skills and ability to work with all types of customers
• Must be a team player and willing to jump in to assist with any special projects, etc.

EEOC Statement: Hiawatha Bank & Trust is an Equal Opportunity Employer