Telework-Eligible Technical Service Delivery Manager

Commonwealth of VA Careers; Chesterfield Court House (VA); Remote; USD 165,000 - 192,000; Full time

Job summary

VA Information Technologies Agency (VITA) seeks a Technical Service Delivery Manager to lead IT service delivery across Executive Branch agencies. The role focuses on managing supplier relations, governance, and strategic service design for reliable, secure, and scalable IT services in a hybrid cloud environment.

The position emphasizes collaboration with cloud directors, policy alignment, and continuous service improvement while guiding teams through modernization efforts.

Qualifications

• Extensive experience leading IT service delivery and supplier relationships in complex environments.
• Experience leading diverse cross-functional teams delivering enterprise IT solutions.
• Experience liaising with executives and private sector partners on strategic IT initiatives.
• Knowledge of service delivery frameworks, contracts, SLAs, and financial procedures.
• Experience with Private and Public Cloud in hybrid environments and large networks.

Responsibilities

• Oversee operations and supplier services for Executive Branch agencies.
• Set strategy and design for IT services; align with enterprise priorities.
• Coordinate with Cloud directors to ensure service quality and satisfaction.
• Ensure governance for providers with performance accountability and risk mitigation.
• Lead service delivery initiatives balancing stability with modernization.
• Mentor high-performing teams and promote a culture of accountability.
• Drive continuous service improvement using metrics and feedback.

Skills

IT service delivery

supplier relationship management

stakeholder management

IT governance

cloud architecture

ITIL framework

contract administration

budgeting

risk management

leadership

Job description

VA Information Technologies Agency (VITA) seeks a Technical Service Delivery Manager to lead IT service delivery across Executive Branch agencies. The role focuses on managing supplier relations, governance, and strategic service design for reliable, secure, and scalable IT services in a hybrid cloud environment.

The position emphasizes collaboration with cloud directors, policy alignment, and continuous service improvement while guiding teams through modernization efforts.