IT Service Delivery Manager

Endurance IT Services; Richmond (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Endurance IT Services in Richmond, VA is seeking a strategic IT Service Delivery Manager to lead technology services for a client. This role builds executive relationships, develops roadmaps, conducts business reviews, and drives proactive planning that improves efficiency, security, and long-term outcomes.

You will collaborate with internal teams, guide security initiatives, and balance budgets while ensuring alignment with business goals and client needs.

Qualifications

• 5+ years of experience working directly with stakeholders or clients on IT initiatives.
• Ability to communicate effectively with technical and executive audiences.
• Experience developing strategic technology plans and roadmaps.
• Strong consultative, relationship-building, presentation, and problem-solving skills.

Responsibilities

• Conduct strategic business reviews with client leadership.
• Develop and manage technology roadmaps aligned with business goals.
• Identify technology and security risks and recommend solutions.
• Serve as a trusted advisor to executive stakeholders.
• Collaborate with internal teams on solution design, projects, and client strategy.
• Support client onboarding and ongoing technology planning.
• Drive client satisfaction, retention, and growth opportunities.

Skills

Stakeholder management

Executive communication

Strategic thinking

Relationship building

Problem solving

Education

Bachelor's degree in Information Technology or related field

Tools

Azure

Microsoft 365

Windows Server

Virtualization

Networking

Cybersecurity

Job description

Richmond, United States | Posted on 09/22/2026

We are seeking a strategic, and relationship-focused IT Service Delivery Manager to lead strategic technology services and operations for a client in Richmond, VA. This role builds executive and vendor relationships, develops technology roadmaps, conducts business reviews, and drives proactive planning that improves efficiency, security, and long-term business outcomes.

Employment Type:Direct Hire

Work Arrangement:Onsite

Key Responsibilities

• Conduct strategic business reviews with client leadership.
• Develop and manage technology roadmaps aligned with business goals.
• Identify technology and security risks and recommend solutions.
• Serve as a trusted advisor to executive stakeholders.
• Collaborate with internal teams on solution design, projects, and client strategy.
• Support client onboarding and ongoing technology planning.
• Drive client satisfaction, retention, and growth opportunities.

Requirements

• Bachelor’s degree in Information Technology or a related field preferred.
• 5+ years of experience working directly with stakeholders or clients on IT-related initiatives.
• Strong understanding of Microsoft Azure, Microsoft 365, Windows Server environments, virtualization, networking, and cybersecurity technologies.
• Experience developing strategic technology plans, roadmaps, and business recommendations.
• Ability to communicate effectively with both technical and executive audiences.
• Strong consultative, relationship-building, presentation, and problem-solving skills.
• Experience identifying, managing, and supporting technology solution opportunities within existing client accounts.
• Ability to balance business objectives, security requirements, technical best practices, and budget considerations.

About Us:

Endurance IT Services provides Managed IT Services, CybersecuritySolutions, Network Infrastructure, and IT Consulting to helpbusinesses stay secure, connected, and productive. We also offer ITStaffing for Direct-Hire, Contract-to-Hire, and Contract roles, aswell as internal full-time positions.

Some opportunities may not be exclusive and may evolve as we workwith clients—but our mission remains consistent: helping candidatesfind the right job that aligns with their skills and career goals.