Technical Service Delivery Manager

Civicworks; Chesterfield Court House (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

The Technical Service Delivery Manager leads IT service delivery and supplier relationships for the Virginia Information Technologies Agency (VITA), overseeing infrastructure services across voice and data networks, datacenters, security, and cloud environments.

This role manages cross-functional teams, develops enterprise IT strategy, ensures service integration and compliance, and serves as the primary relationship focus for multiple technology suppliers supporting Executive Branch agencies,

Qualifications

• Experience leading IT service delivery in complex environments.
• Proven ability to manage large supplier relationships and contracts.
• Strong written communication and leadership across teams.

Responsibilities

• Lead IT service delivery and supplier relationships for VITA.
• Oversee infrastructure services across networks, datacenters, security, and cloud.
• Manage cross-functional teams and enterprise IT strategy.
• Ensure service integration, compliance, and operational stability.

Skills

IT service delivery

Supplier management

Cross-functional teams

Hybrid IT

Job description

The Technical Service Delivery Manager leads IT service delivery and supplier relationships for Virginia's Information Technologies Agency (VITA), overseeing infrastructure services across voice/data networks, datacenters, security, and cloud environments. This role manages cross-functional teams, develops enterprise IT strategy, ensures service integration and compliance, and serves as the primary relationship focus for multiple technology suppliers supporting Executive Branch agencies. The position drives continuous improvement and modernization while maintaining operational stability in a complex, multi-datacenter hybrid environment.

Key qualifications:

• Extensive experience leading IT service delivery and supplier relationship management in highly complex environments
• Experience leading diverse cross-functional teams delivering enterprise solutions
• Considerable knowledge of strategic IT, service delivery, large-dollar supplier/contract administration, and service lifecycle management
• Experience with private and public cloud architecture, operations, and management in hybrid environments
• Extensive experience tracking and solving IT problems with strong written communication skills
• Experience monitoring IT environments for compliance with information security and architecture standards