Telephony Operations Supervisor — Life-Safety & Networks

Marta; Atlanta (GA); On-site; USD 61,000 - 91,000; Full time

Job summary

MARTA is seeking a Supervising Telephony Operations Technician for the Atlanta transit system. The role oversees a team of technicians responsible for maintaining life-safety telecommunications systems, voice/data networks, and related devices to ensure reliability and safety.

Responsibilities include assigning work, monitoring performance, overseeing preventive maintenance, coordinating with related units, and ensuring compliance with codes and standards.

Qualifications

• Bachelor's degree in electrical engineering or closely related field with 6+ years of related transit-system experience.
• Experience with Cisco voice applications, Call Manager, Unity and Harmony Voice Recorder.
• Knowledge of SONET, fiber optics and large telephone switch technologies; strong communication and analytical skills.

Responsibilities

• Supervises journeyman telephone maintenance technicians and provides direct oversight of preventive and predictive maintenance.
• Assigns work to technicians and conducts weekly planning meetings.
• Provides written reports on operations and investigates issues affecting revenue service.
• Implements safety, quality and training programs for the telephone maintenance unit.
• Develops plans to improve telecommunication services and oversees installation of structured cabling and fiber optics.
• Collaborates with other units to resolve technology issues and monitors performance of systems.
• Monitors journeyman performance, conducts hiring/termination recommendations.
• Assists in budget development and control.
• Performs other related duties as assigned.

Skills

Leadership

Communication

Analytical skills

Education

Bachelor's degree in electrical engineering or closely related field

Tools

Cisco Voice Applications

Call Manager

Unity Voice Recorder

Harmony Voice Recorder

Public Address Systems

SONET Systems

Fiber Optic Networks

Telephone Switch Technologies

Job description

MARTA is seeking a Supervising Telephony Operations Technician for the Atlanta transit system. The role oversees a team of technicians responsible for maintaining life-safety telecommunications systems, voice/data networks, and related devices to ensure reliability and safety.

Responsibilities include assigning work, monitoring performance, overseeing preventive maintenance, coordinating with related units, and ensuring compliance with codes and standards.