SUPV TELEPHONY OPERATIONS

Marta; Atlanta (GA); On-site; USD 61,000 - 91,000; Full time

Job summary

MARTA is seeking a Supervising Telephony Operations Technician for the Atlanta transit system. The role oversees a team of technicians responsible for maintaining life-safety telecommunications systems, voice/data networks, and related devices to ensure reliability and safety.

Responsibilities include assigning work, monitoring performance, overseeing preventive maintenance, coordinating with related units, and ensuring compliance with codes and standards.

Qualifications

• Bachelor's degree in electrical engineering or closely related field with 6+ years of related transit-system experience.
• Experience with Cisco voice applications, Call Manager, Unity and Harmony Voice Recorder.
• Knowledge of SONET, fiber optics and large telephone switch technologies; strong communication and analytical skills.

Responsibilities

• Supervises journeyman telephone maintenance technicians and provides direct oversight of preventive and predictive maintenance.
• Assigns work to technicians and conducts weekly planning meetings.
• Provides written reports on operations and investigates issues affecting revenue service.
• Implements safety, quality and training programs for the telephone maintenance unit.
• Develops plans to improve telecommunication services and oversees installation of structured cabling and fiber optics.
• Collaborates with other units to resolve technology issues and monitors performance of systems.
• Monitors journeyman performance, conducts hiring/termination recommendations.
• Assists in budget development and control.
• Performs other related duties as assigned.

Skills

Leadership

Communication

Analytical skills

Education

Bachelor's degree in electrical engineering or closely related field

Tools

Cisco Voice Applications

Call Manager

Unity Voice Recorder

Harmony Voice Recorder

Public Address Systems

SONET Systems

Fiber Optic Networks

Telephone Switch Technologies

Job description

EDUCATION and/or EXPERIENCE

Bachelor's degree in electrical engineering, technology or closely related field with a minimum of 6 years of related experience utilized in a transit system environment highly desirable. Must have demonstrated experience and application of various types of test equipment associated with the service/maintenance and repair of telephone systems (CISCO voice applications, Call Manager, Unity and Harmony Voice Recorder); public address systems (IP7-PA Announcement and Signpost); SONET systems, fiber optic networks, and large telephone switch technologies utilized in the telecommunication industry. Must possess good oral and written communication and analytical skills. In lieu of a degree, directly related experience may be substituted on a year for year basis.

INTERVIEW SELECTION PROCESS:

The selection process may include one or more components to demonstrate applicants' knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.

SUMMARY

Supervises telephony operations staff of technicians responsible for the maintenance of the Authority's telecommunication systems, networks and devices. Assigns work to technicians related to the inspection, maintenance, reliability and repair of critical life safety telecommunications equipment. Ensures that voice/data systems, devices and components are properly maintained in accordance with applicable codes, regulations and compliance standards. Monitors and maintains performance of telecommunication equipment and systems to identify and mitigate risks and/or prevent system down times. Conducts inspections of assigned work activities. Works in conjunction with Technology Infrastructure and Production unit in the maintenance and repair of Cisco Voice Gateways and SONET infrastructure. Provides support and assists technicians in troubleshooting and resolving more complex installations and maintenance challenges. Executes the requirements of the organization's collective bargaining agreement. Performs work that affects business operations to a substantial degree.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Supervises journeyman telephone maintenance technicians and provides direct oversight of preventive and predictive maintenance required to maintain safe and reliable life-safety and operations equipment of the Authority. Responsible for conducting weekly meetings to plan and assigns work to technicians.
2. Provides written reports on important issues that affect the operations and performance of telephone shops which includes: wayside, parking deck call boxes, police and customer service phones. Investigates problems that may impact delays to revenue service and implements corrective action.
3. Implements and promotes safety, quality, and training programs for the telephone maintenance unit. Facilitates monthly safety and training meetings.
4. Develops and implements plans and programs to improve the quality of telecommunication services activities.
5. Supervises and coordinates installation of all structured cabling systems including inside/outside plant such as 3/5/5e/6 cabling and fiber optics in accordance to MARTA standards and guidelines.
6. Works closely with supervisors in business support units including Computer Maintenance, Radio Maintenance, Police and Technology Infrastructure and Production in the identification and resolution of technology issues.
7. Develops and monitors journeyman performance. Makes hiring and termination recommendations.
8. Assists in the development and control of the operating and/or capital budgets.
9. Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

Supervises journeyman et-telephone maintenance technicians.

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Salary Grade -18

Classification-Represented

Number of Openings - 1

Salary Range -$60,552 - $90,826