Telephonic Care Coordinator RN/LPN – Weekdays 8–5

UCF Clinical LLC; Orlando (FL); On-site; USD 48,000 - 72,000; Full time

Job summary

UCF Clinical LLC in Orlando seeks a Clinical Care Coordinator to support Primary Care Providers through telephonic management of patients with multiple chronic conditions, ensuring high-quality care outside office visits.

You will engage patients, reinforce self-management, coordinate referrals and tests, and document care plans in collaboration with the healthcare team. Florida RN or LPN license and 1–3 years of related experience are required.

Qualifications

• Active Florida RN or LPN license.
• One to three years of similar or related experience.

Responsibilities

• Reviews of the patient’s medical, functional, and psychosocial needs.
• Assists with meeting quality standards including HEDIS measures.
• Reinforces disease self-management education and preventive care guidelines, communicate PCP instruction and advice, and provide patient education materials.
• Assists patients with referrals, labs, radiology, and prescriptions services. Including patient assistance programs, community resources. Identify barriers to patient receiving service medically necessary.
• Audits patient charts efficiently and accurately.
• Assists with outside chart audits and submitting of required information. Submitting/reporting patient information to various health plans via their portals as directed.
• Works as part of the healthcare team to assess patient needs, plan, and modify care and implement interventions. Communicate with the healthcare team to provide a proactive approach to patient care.
• Answers patient calls and determine how to assist them as needed. Triage patient needs and identifies a necessary plan of action within office.
• Adheres to strict guidelines for reporting measures, using proper CPTII codes.
• Communicates with clinical teams and physicians of any missing care gaps, barriers to care, or changes in medical or mental conditions.

Skills

RN/LPN license

Job description

UCF Clinical LLC in Orlando seeks a Clinical Care Coordinator to support Primary Care Providers through telephonic management of patients with multiple chronic conditions, ensuring high-quality care outside office visits.

You will engage patients, reinforce self-management, coordinate referrals and tests, and document care plans in collaboration with the healthcare team. Florida RN or LPN license and 1–3 years of related experience are required.