Chronic Care Telehealth Coordinator (RN/LPN) - Mon-Fri 8-5

UCF Health; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

UCF Health is seeking a Clinical Care Coordinator to support Primary Care Providers by delivering telephonic management for patients with multiple chronic conditions, ensuring high-quality care outside office visits.

The role emphasizes adherence to guidelines, patient engagement, and coordination of referrals, labs, and services, with clinic hours 8am–5pm, Monday through Friday, and no nights or weekends.

Qualifications

• Active Florida RN or LPN license.
• 1–3 years of related experience.
• Experience in telephonic patient management and care coordination.
• Knowledge of clinical guidelines and CPTII coding helpful.

Responsibilities

• Review patients' medical, functional, and psychosocial needs.
• Assist with meeting quality standards including HEDIS measures.
• Reinforce disease self-management education and preventive care guidelines.
• Coordinate referrals, labs, radiology, and prescription services; connect to patient resources.
• Audit patient charts accurately and efficiently.
• Submit required information to health plans via portals as directed.
• Communicate with the healthcare team to address care gaps and changes in condition.

Skills

Care coordination

Telephonic patient management

Patient engagement

Quality metrics

Communication with care team

Education

Florida RN or LPN license

Job description

UCF Health is seeking a Clinical Care Coordinator to support Primary Care Providers by delivering telephonic management for patients with multiple chronic conditions, ensuring high-quality care outside office visits.

The role emphasizes adherence to guidelines, patient engagement, and coordination of referrals, labs, and services, with clinic hours 8am–5pm, Monday through Friday, and no nights or weekends.