Telephonic Behavioral Health Crisis Counselor

Community Crisis Services; Hyattsville (MD); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health & Vision Insurance (FT Status)

Dental Insurance (FT Status)

401(k) Retirement Services

Paid Time Off

Job summary

Community Crisis Services is seeking a Behavioral Health Diversion Specialist to provide crisis intervention support via phone for individuals from the 9-1-1 Call Center. This hybrid role requires compassion, patience, and strong communication skills.

Qualified candidates must have a Bachelor's Degree in human services or a related field and at least two years of experience in crisis management. Benefits include health insurance, a 401(k), and flexible scheduling.

Qualifications

• At least two years of experience working with persons of crisis.
• Completes ASIST Training.
• Must listen and communicate well, non-judgmental and a team player.

Responsibilities

• Provides crisis intervention support telephonically to individuals.
• Ensures appropriate answer rates for the 9-1-1 Diversion Line.
• Abides by all hotline policies and procedures.

Skills

Crisis intervention skills

Active listening

Communication skills

Empathy

Education

Bachelor's Degree in human services or related field

Job description

Community Crisis Services is seeking a Behavioral Health Diversion Specialist to provide crisis intervention support via phone for individuals from the 9-1-1 Call Center. This hybrid role requires compassion, patience, and strong communication skills.

Qualified candidates must have a Bachelor's Degree in human services or a related field and at least two years of experience in crisis management. Benefits include health insurance, a 401(k), and flexible scheduling.