Telephone Triage RN: Care Navigator

South Central Regional Medical Center; Laurel (MS); On-site; USD 65,000 - 90,000; Full time

Job summary

South-Central-Regional-Medical-Center in Laurel, MS, seeks a Telephone Triage Registered Nurse to provide nurse-led triage, education, and care navigation for hospital and clinic patients. The role emphasizes evaluating symptoms via approved protocols, guiding patients to the appropriate care level, and ensuring timely documentation in the EHR.

Flexibility for rotating shifts supports 24/7 operations. The position requires RN licensure in Mississippi, 3–5 years of acute care or ambulatory

Qualifications

• Active RN license in Mississippi.
• 3–5 years of clinical experience in acute care, emergency, or ambulatory clinic settings.
• Strong computer literacy and accurate documentation in EPIC and decision-support systems.
• Excellent active listening, verbal communication, clinical judgment, and adapting to patient health literacy.

Responsibilities

• Assess patient symptoms and urgency using approved protocols and decision-support tools.
• Guide patients to appropriate care level and convey discharge/plan instructions.
• Conduct purposeful rounding and document findings in the EHR.
• Escalate changes in condition or safety concerns to the care team.
• Coordinate follow-up and care navigation with Population Health and clinics.

Skills

RN license

Clinical judgment

Communication

Multitasking

Adaptability

Patient education

Tools

EPIC EHR

Decision-support software

Job description

South-Central-Regional-Medical-Center in Laurel, MS, seeks a Telephone Triage Registered Nurse to provide nurse-led triage, education, and care navigation for hospital and clinic patients. The role emphasizes evaluating symptoms via approved protocols, guiding patients to the appropriate care level, and ensuring timely documentation in the EHR.

Flexibility for rotating shifts supports 24/7 operations. The position requires RN licensure in Mississippi, 3–5 years of acute care or ambulatory