Telephone Triage RN — Care Navigator & Patient Education

South Central Regional Medical Center; Laurel (MS); Presencial; USD 55.000 - 72.000; Jornada completa

Descripción de la vacante

South Central Regional Medical Center seeks a Telephone Triage Registered Nurse to support the SCH Accountable Care Organization in Laurel, MS. The role focuses on telephone triage, education, care navigation, and rounding for hospital and clinic patients.

The ideal candidate holds an active MS RN license with 3–5 years acute care/ambulatory experience, strong EPIC documentation skills, and excellent communication abilities. Flexibility for rotating shifts is required.

Formación

• Active Mississippi RN license.
• 3–5 years of clinical experience (acute care, emergency, or ambulatory).
• Strong computer literacy and ability to document in EPIC and decision-support systems.
• Excellent listening and verbal communication; tailor to patient health literacy.
• Ability to multitask and work independently under approved protocols.
• Willingness to work flexible and rotating shifts including nights, weekends, and holidays.

Responsabilidades

• Assess patient symptoms and urgency using clinical protocols.
• Guide patients to appropriate level of care (self-care, PCP follow-up, urgent care, ED).
• Provide clear home-care instructions and health coaching.
• Conduct purposeful rounding with assigned patients and document findings.
• Escalate changes in condition or safety concerns to the appropriate resource.
• Document interactions, assessments, and recommendations in the EHR.
• Coordinate follow-up and care navigation with Population Health and clinics.
• Maintain patient privacy and HIPAA compliance.
• Participate in competency validation and quality improvement activities.
• Assist with other Population Health/ACO assignments as directed by leadership.

Conocimientos

RN license

Clinical experience

EPIC

Communication

Multitasking

Flexibility

Educación

Registered Nurse license in Mississippi

Herramientas

EPIC

Descripción del empleo

South Central Regional Medical Center seeks a Telephone Triage Registered Nurse to support the SCH Accountable Care Organization in Laurel, MS. The role focuses on telephone triage, education, care navigation, and rounding for hospital and clinic patients.

The ideal candidate holds an active MS RN license with 3–5 years acute care/ambulatory experience, strong EPIC documentation skills, and excellent communication abilities. Flexibility for rotating shifts is required.