Telephone Triage Nurse

Paycom; San Antonio (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

GI Alliance is seeking an experienced Telephone Triage Nurse to assess patients by phone, prioritize urgent needs, and coordinate with physicians to ensure timely care.

The ideal candidate holds an associate degree in nursing, is licensed in Texas, and has at least one year of triage experience. Excellent communication and computer skills are essential, along with a patient-focused, ethically minded approach.

Qualifications

• Associates degree in nursing and active Texas nursing license.
• One year triage experience preferred.
• Excellent written and verbal communication skills.
• Proficient computer skills and the ability to multitask.
• Self-motivated with integrity and ethics.
• Patient-centered approach and teamwork.

Responsibilities

• Monitor and respond to triage needs over the phone.
• Schedule patient appointments with physicians.
• Document progress notes, medications, and patient interactions.
• Educate patients according to provider guidance and policies.
• Coordinate with providers to ensure timely and quality care.
• Maintain HIPAA-compliant and confidential records.

Skills

Communication

Multi-tasking

Computer skills

Initiative

Ethics

Team player

Education

Associates degree in nursing

Tools

HIPAA knowledge

Job description

GI Alliance is seeking an experienced Telephone Triage Nurse.Duties of this position include, but are not limited to, the following:Position purposeTelephone Triage Nurse will be responsible for patient assessments, patient needs by responding to patients over the phone line. Collaborate with providers ensuring quality patient care in compliance with local, state and federal regulations and accreditation standards.Responsibilities/Duties/Functions/Tasks:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Monitors, prioritizes, and responds to triage needs on the phone line.Responds to patient inquiries, prioritizing responses and routing urgent situations to a physician or a provider.Talks directly to patients on the telephone to schedule patients to their physician during office hours.Maintains accurate and detailed documentation and follows patient privacy in accordance with HIPAA and company policies and procedures.Arranges appointments for patients who need to see a physician. Consults with physician as needed.Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy.Serve as a clinical resource and professional role model for other staff.Prioritizes work tasks and services and completes tasks in a timely manner.Maintains accurate, clear and concise progress notes, problem lists, and medication lists.Communicates respectfully with staff, consultants, and patients.Performs other duties as assigned.QualificationsEducation: Associates degree in nursing. Active and valid nursing license in good standing from the state the practice is located in.Experience: One (1) year triage experience preferred.Additional Qualifications: N/APerformance Requirements:Excellent communication skills, both written and verbal.Proficient technical (computer) skills.Ability to multi-task and prioritize.Self-motivated with initiative.Strong sense of ethics.Patient-minded focusTeam playerGI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.No phone calls or agencies, please.EEO/AA-M/F/disabled/protected veteran