Telephone Triage LVN (32176)

The Specialty Alliance; San Antonio (TX); On-site; USD 48,000 - 56,000; Full time

Job summary

GI Alliance seeks an experienced Telephone Triage LVN to assess patients, respond to needs by phone, and coordinate with providers to ensure quality care compliant with regulations. Duties include scheduling, documentation, and patient education while maintaining HIPAA standards.

Qualified candidates hold an Associates degree in nursing with an active LVN license in good standing and likely 1 year of triage experience.

Qualifications

• Associates degree in nursing and active LVN license in good standing in the practice state.
• Minimum 1 year triage experience preferred.
• Active LVN license in the state where the practice is located.

Responsibilities

• Monitors, prioritizes, and responds to triage needs on the phone line.
• Responds to patient inquiries, prioritizing responses and routing urgent situations to a physician or provider.
• Talks directly to patients on the telephone to schedule patients to their physician during office hours.
• Maintains accurate and detailed documentation and follows patient privacy in accordance with HIPAA and company policies and procedures.
• Arranges appointments for patients who need to see a physician. Consults with physician as needed.
• Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy.
• Serve as a clinical resource and professional role model for other staff.
• Prioritizes work tasks and services and completes tasks in a timely manner.
• Maintains accurate, clear and concise progress notes, problem lists, and medication lists.
• Communicates respectfully with staff, consultants, and patients.
• Performs other duties as assigned.

Skills

Telephone triage

Patient communication

Documentation

HIPAA compliance

Education

Associates degree in nursing

Tools

Computer skills

Job description

GI Alliance is seeking an experienced Telephone Triage LVN.

Duties of this position include, but are not limited to, the following:

Position purpose

Telephone Triage LVN will be responsible for patient assessments, patient needs by responding to patients over the phone line. Collaborate with providers ensuring quality patient care in compliance with local, state and federal regulations and accreditation standards.

Responsibilities/Duties/Functions/Tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitors, prioritizes, and responds to triage needs on the phone line.
• Responds to patient inquiries, prioritizing responses and routing urgent situations to a physician or a provider.
• Talks directly to patients on the telephone to schedule patients to their physician during office hours.
• Maintains accurate and detailed documentation and follows patient privacy in accordance with HIPAA and company policies and procedures.
• Arranges appointments for patients who need to see a physician. Consults with physician as needed.
• Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy.
• Serve as a clinical resource and professional role model for other staff.
• Prioritizes work tasks and services and completes tasks in a timely manner.
• Maintains accurate, clear and concise progress notes, problem lists, and medication lists.
• Communicates respectfully with staff, consultants, and patients.

Performs other duties as assigned.

Qualifications

Education: Associates degree in nursing. Active and valid LVN license in good standing from the state the practice is located in.

Experience: One (1) year triage experience preferred.

Additional Qualifications: N/A

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.
• Patient-minded focus
• Team player

Equipment Operated

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Work Environment

This job operates in professional office environments.

Physical Requirements

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

EEO/AA-M/F/disabled/protected veteran