Phone Triage Nurse — Patient Care & Scheduling Expert

GI Alliance; San Antonio (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

GI Alliance in San Antonio, TX is seeking an experienced Telephone Triage Nurse to assess patients by phone and coordinate care with providers, ensuring HIPAA-compliant documentation and timely responses.

The role requires an active RN license and an Associate degree in nursing, with preference for at least one year of triage experience. Strong communication, multitasking, and computer skills are essential to serve patients effectively during office hours.

Qualifications

• Education: Associates degree in nursing and active nursing license in good standing from the state of practice.
• Experience: One year triage experience preferred.
• Additional Qualifications: N/A

Responsibilities

• Monitors, prioritizes, and responds to triage needs on the phone line.
• Responds to patient inquiries, prioritizing responses and routing urgent situations to a physician or a provider.
• Talks directly to patients on the telephone to schedule patients to their physician during office hours.
• Maintains accurate and detailed documentation and follows patient privacy in accordance with HIPAA and company policies and procedures.
• Arranges appointments for patients who need to see a physician. Consults with physician as needed.
• Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy.
• Serve as a clinical resource and professional role model for other staff.
• Prioritizes work tasks and services and completes tasks in a timely manner.
• Maintains accurate, clear and concise progress notes, problem lists, and medication lists.
• Communicates respectfully with staff, consultants, and patients.
• Performs other duties as assigned.

Skills

Excellent communication

Proficient computer skills

Multi-tasking

Team player

HIPAA compliance

Education

Associates degree in nursing

Job description

GI Alliance in San Antonio, TX is seeking an experienced Telephone Triage Nurse to assess patients by phone and coordinate care with providers, ensuring HIPAA-compliant documentation and timely responses.

The role requires an active RN license and an Associate degree in nursing, with preference for at least one year of triage experience. Strong communication, multitasking, and computer skills are essential to serve patients effectively during office hours.