Telephone Triage LVN (31888)

The Specialty Alliance; Beaumont (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

GI Alliance seeks a Telephone Triage LVN to perform patient assessments by phone, triage requests, and coordinate with providers to ensure quality care in compliance with regulations. The role includes documenting thoroughly, scheduling appointments, and serving as a clinical resource for staff.

The ideal candidate holds an Associate degree in nursing and a current LVN license, with 1 year triage experience preferred, and strong communication and computer skills to support efficient patient care.

Qualifications

• Education: Associate degree in nursing and active LVN license.
• Experience: 1 year triage experience preferred.
• Licensing: LVN license in good standing with the state of practice.

Responsibilities

• Monitors, prioritizes, and responds to triage needs on the phone line.
• Responds to patient inquiries and routes urgent situations to a physician or provider.
• Schedules patients with their physician during office hours.
• Maintains accurate documentation and HIPAA-compliant patient privacy.
• Arranges physician appointments and consults with physicians as needed.

Skills

Telephone triage

LVN license

Nursing communication

Computer skills

Education

Associate degree in nursing

Active LVN license in good standing

Tools

EMR systems

Computer literacy

Job description

Position purpose

Telephone Triage LVN will be responsible for patient assessments, patient needs by responding to patients over the phone line. Collaborate with providers ensuring quality patient care in compliance with local, state and federal regulations and accreditation standards.

Responsibilities/Duties/Functions/Tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitors, prioritizes, and responds to triage needs on the phone line.


• Responds to patient inquiries, prioritizing responses and routing urgent situations to a physician or a provider.


• Talks directly to patients on the telephone to schedule patients to their physician during office hours.


• Maintains accurate and detailed documentation and follows patient privacy in accordance with HIPAA and company policies and procedures.


• Arranges appointments for patients who need to see a physician. Consults with physician as needed.


• Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy.


• Serve as a clinical resource and professional role model for other staff.


• Prioritizes work tasks and services and completes tasks in a timely manner.


• Maintains accurate, clear and concise progress notes, problem lists, and medication lists.


• Communicates respectfully with staff, consultants, and patients.

Performs other duties as assigned.

Qualifications

• Education: Associates degree in nursing. Active and valid LVN license in good standing from the state the practice is located in.


• Experience: One (1) year triage experience preferred.


• Additional Qualifications: N/A

Performance Requirements

• Excellent communication skills, both written and verbal.


• Proficient technical (computer) skills.


• Ability to multi-task and prioritize.


• Self-motivated with initiative.


• Strong sense of ethics.


• Patient-minded focus


• Team player

Equipment Operated

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Work Environment

This job operates in professional office environments.

Physical Requirements

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Equal Opportunity Employer

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

All job offers are contingent on the successful completion of pre-employment criminal history check.

EEO/AA-M/F/disabled/protected veteran