Telephone Triage LVN

Paycom; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

GI Alliance seeks an experienced Telephone Triage LVN to assess patient needs, respond to inquiries, and coordinate care with physicians during office hours.

The role requires an Associate degree in nursing, an active LVN license, about one year of triage experience, and strong communication plus computer skills. Work is performed in a professional San Antonio, Texas office.

Candidates must adhere to HIPAA and company policies, be ethical, patient-minded, and a team player.

Qualifications

• Associates degree in nursing.
• Active LVN license in good standing.
• Approximately 1 year triage experience preferred.
• Excellent communication and computer skills.

Responsibilities

• Respond to patient inquiries over the phone, triaging needs.
• Prioritize urgent situations and route to a physician.
• Schedule patients with physicians during office hours.
• Maintain accurate documentation in compliance with HIPAA.
• Deliver patient education as prescribed.

Skills

Communication skills

Multitasking

HIPAA compliance

Team player

Ethics

Education

Associate degree in nursing

Active LVN license in good standing

Job description

GI Alliance is seeking an experienced Telephone Triage LVN.Duties of this position include, but are not limited to, the following:Position purposeTelephone Triage LVN will be responsible for patient assessments, patient needs by responding to patients over the phone line. Collaborate with providers ensuring quality patient care in compliance with local, state and federal regulations and accreditation standards.Responsibilities/Duties/Functions/Tasks:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Monitors, prioritizes, and responds to triage needs on the phone line.Responds to patient inquiries, prioritizing responses and routing urgent situations to a physician or a provider.Talks directly to patients on the telephone to schedule patients to their physician during office hours.Maintains accurate and detailed documentation and follows patient privacy in accordance with HIPAA and company policies and procedures.Arranges appointments for patients who need to see a physician. Consults with physician as needed.Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy.Serve as a clinical resource and professional role model for other staff.Prioritizes work tasks and services and completes tasks in a timely manner.Maintains accurate, clear and concise progress notes, problem lists, and medication lists.Communicates respectfully with staff, consultants, and patients.Performs other duties as assigned.QualificationsEducation: Associates degree in nursing. Active and valid LVN license in good standing from the state the practice is located in.Experience: One (1) year triage experience preferred.Additional Qualifications: N/APerformance Requirements:Excellent communication skills, both written and verbal.Proficient technical (computer) skills.Ability to multi-task and prioritize.Self-motivated with initiative.Strong sense of ethics.Patient-minded focusTeam playerEquipment Operated: This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Work Environment: This job operates in professional office environments.Physical Requirements: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.No phone calls or agencies, please.EEO/AA-M/F/disabled/protected veteran