In-Room Dining Sales Agent — Create WOW Moments

Tech Sales Jobs; Park City (UT); Vor Ort; USD 23.000 - 30.000; Vollzeit

Benefits dieser Stelle

Free meals

Free uniforms and cleaning

Hotel Discounts

Healthcare benefits

401(k) retirement plan with company-mq

Zusammenfassung

Montage Deer Valley is seeking a full-time Telephone Sales Agent for In-Room Dining. The role handles guest calls, takes orders, makes menu recommendations, and enters orders into the POS system with accuracy. You will coordinate with kitchen and service staff to ensure timely delivery and guest satisfaction.

You will upsell offerings, handle payments, and maintain organized records while contributing to a fun, guest-focused team in a beautiful Utah resort setting.

Qualifikationen

• You enjoy order taking and assisting others.
• You have a passion for the food and beverage industry.
• You are personable and engaging.
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same.
• You are trustworthy and have integrity.

Aufgaben

• Supports the In-Room Dining department and its staff by answering incoming calls and taking guests’ orders via phone or digital platforms and special requests.
• Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions.
• Accurately enter guest orders into the POS system, ensuring all special requests and modifications are correctly recorded.
• Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests.
• Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue.
• Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions.
• Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out.
• Assist with keeping the office clean and organized.
• Close out cash banks and pay out servers as needed.
• Deliver on guests’ expectations and have the desire to create WOW moments.
• Perform additional duties as assigned that may be outside the scope of duties, based on business needs

Kenntnisse

Order taking

Customer service

Food & beverage knowledge

Communication

Team player

Jobbeschreibung

Montage Deer Valley is seeking a full-time Telephone Sales Agent for In-Room Dining. The role handles guest calls, takes orders, makes menu recommendations, and enters orders into the POS system with accuracy. You will coordinate with kitchen and service staff to ensure timely delivery and guest satisfaction.

You will upsell offerings, handle payments, and maintain organized records while contributing to a fun, guest-focused team in a beautiful Utah resort setting.