Front Desk Supervisor

Davenport Hotel Collection; Spokane (WA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc service

Pet Insurance

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

The Historic Davenport Hotel, Autograph Collection in Spokane, WA seeks a Front Desk Supervisor to lead the front desk team, ensure smooth check-in/check-out, and deliver exceptional guest service in a historic, luxury setting.

You will train staff, handle guest inquiries, maintain reservations accuracy, and collaborate with other departments to resolve issues. The role requires cash handling experience, strong communication, and flexibility including nights and weekends.

Qualifications

• Cash handling experience required or preferred.
• High School diploma or GED required.
• Effective communication with guests and team members.
• Fluent English in speaking and writing.
• At least 6 months Front Desk experience.
• Proficient computer skills for reservations and check-in/out.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests professionally.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance experiences.
• Maintain a clean and organized front desk area.
• Monitor and ensure compliance with hotel policies and procedures.

Skills

Cash handling

Education

Communication

English fluency

Front desk experience

Computer skills

Flexible schedule

Education

High School diploma or GED

Job description

Property Description

The Historic Davenport Hotel, Autograph Collection is a prestigious, iconic hotel located in Spokane, Washington, offering exciting job opportunities for hospitality professionals seeking to be part of a historic and renowned team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and unmatched elegance. The hotel boasts a rich history, stunning architecture, and luxurious amenities, making it a sought-after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a unique and historic environment, providing outstanding service to guests from all over the world. The Historic Davenport Hotel values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded in a truly special setting.

Overview

Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests. Take the next step in your career and be part of a team that values excellence, growth, and teamwork. and become an integral part of our hotel/resort's success story!

Key Responsibilities:

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Join our team as a Front Desk Supervisor and take your hospitality career to new heights. be part of our hotel's commitment to delivering exceptional guest experiences. With your leadership skills and passion for hospitality, you'll inspire and empower our front desk team to provide memorable stays for our valued guests.

Qualifications

• Prior cash handling experience necessary
• High School graduate or G.E.D. equivalent
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Six months Front Desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Upon acceptance of a job offer, pre-employment drug test andbackground check are required. Reference Washington State Law (RCW 49.94)hereand at https://www.atg.wa.gov/fair-chance-act. We participate in E-Verify.

Salary Range

USD $18.13 - USD $18.13 /Hr.