Telephone Operator / Switchboard Operator

Ladgov Corporation; San Francisco (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off

Paid federal holidays (as applicable)

Professional training

Career growth opportunities

Supportive team environment

Job summary

Viakorp Corporation is seeking professional Telephone Operators to support the San Francisco VA Health Care System on-site in a 24/7 operation. You will serve as the first contact for patients, visitors, and staff, routing calls and handling emergencies with courtesy and accuracy.

The role requires calm composure during emergencies, strong multitasking, and reliable attendance. Join a dedicated team supporting a federal healthcare facility with confidentiality at the forefront.

Qualifications

• High school diploma or equivalent.
• Previous relevant experience in telephone operations, switchboard, call center, receptionist, dispatcher, or customer service preferred.
• Excellent verbal communication and active listening skills.
• Strong computer and data entry skills.

Responsibilities

• Answer incoming telephone calls promptly and professionally.
• Route calls to the appropriate departments, clinics, and personnel.
• Operate computerized telephone and switchboard systems.
• Use overhead paging, radio, and emergency communication systems.
• Respond to emergency situations, alarms, and code calls.
• Maintain accurate call logs and incident documentation.
• Report equipment issues and outages.
• Assist callers with placing outgoing calls when needed.
• Follow procedures for emergency communications and security events.
• Maintain patient privacy and confidentiality at all times.
• Provide courteous service to patients, visitors, and staff.
• Work effectively during high call volumes while preserving accuracy.

Skills

Exceptional customer service

Professional communication

Attention to detail

Problem-solving

Time management

Teamwork

Confidentiality and discretion

Prioritize multiple tasks

Education

High School Diploma or equivalent

Job description

Position Overview

Viakorp Corporation is seeking professional and customer-focused Telephone Operators / Switchboard Operators to support the San Francisco VA Health Care System. This position serves as the first point of contact for patients, visitors, medical staff, and emergency personnel by providing prompt, courteous, and accurate telephone services. Operators are responsible for routing calls, handling emergency communications, operating paging systems, and ensuring uninterrupted communications for a major healthcare facility operating 24/7.

This is an on-site position supporting a federal healthcare facility where professionalism, confidentiality, and reliability are essential.

Work Schedule

This position supports 24/7 operations.

Coverage includes:

• Monday – Friday: 7:00 PM – 7:00 AM


• Weekends (Saturday & Sunday): 24-hour coverage


• Federal Holidays: 24-hour coverage

Schedules may include:

• Overnight shifts


• Weekend shifts


• Holiday shifts

Key Responsibilities

• Answer incoming telephone calls promptly and professionally.


• Route calls to the appropriate departments, clinics, and personnel.


• Operate computerized telephone and switchboard systems.


• Use overhead paging, radio, and emergency communication systems.


• Respond appropriately to emergency situations, alarms, disaster notifications, and code calls.


• Maintain accurate call logs and incident documentation.


• Report telephone or communication equipment issues.


• Assist callers with placing outgoing calls when needed.


• Follow established procedures for emergency communications and security events.


• Maintain patient privacy and confidentiality at all times.


• Provide courteous customer service to patients, visitors, and medical staff.


• Work effectively during high call volumes while maintaining accuracy.

Minimum Qualifications

• High school diploma or equivalent.


• Previous experience as a telephone operator, switchboard operator, call center representative, receptionist, dispatcher, or customer service representative preferred.


• Excellent verbal communication and active listening skills.


• Strong computer and data entry skills.


• Ability to multitask in a fast-paced environment.


• Professional telephone etiquette.


• Ability to remain calm during emergencies.


• Dependable attendance and punctuality.


• Ability to pass required federal background screening and credentialing.

Required Skills

• Exceptional customer service


• Professional communication


• Attention to detail


• Problem-solving


• Time management


• Teamwork


• Confidentiality and discretion


• Ability to prioritize multiple tasks simultaneously

Benefits

Viakorp offers eligible employees:

• Competitive pay


• Health, dental, and vision insurance


• Paid time off


• Paid federal holidays (as applicable)


• Professional training


• Career growth opportunities


• Supportive team environment