Telephone Operator - Every Other Weekend: 7:00a - 3:00pm

Tower Health; Philadelphia (Philadelphia County); On-site; USD 32,000 - 36,000; Part time

Job summary

Tower Health's St. Christopher's Hospital for Children is seeking a Telephone Operator to handle incoming calls, route inquiries, and page on-call physicians. The role emphasizes providing accurate information and coordinating with hospital staff during emergencies.

The position requires a High School Diploma or GED, relevant experience in telephone communications, and strong customer service and multitasking skills. Weekend shifts every other weekend from 7:00 AM to 3:00 PM are included.

Qualifications

• High School Diploma or GED required or relevant experience may be considered in lieu of education.
• Relevant Telephone Communications Experience preferred.
• Strong customer service and communication skills required.

Responsibilities

• Answer and direct all incoming outside and in-house calls.
• Provide approved patient information upon request and page on-call physicians and services.
• Keep on-call schedules updated in the hospital paging system and alert staff to medical emergencies.

Skills

Customer Service Skills

Excellent Communications Skills

Excellent Interpersonal Skills

General Clerical Skills

Multi Line Telephone Skills

Multitasking

Education

High School Diploma or GED

Job description

Job Summary

EVERY OTHER WEEKEND: 7:00AM - 3:00PM

The Telephone Operators are responsible for answering and directing all incoming outside and in house calls. The major responsibility of the operators is to provide approved patient information upon request, page physicians and services on call upon request, keep on call schedules updated in the hospital paging system and alert hospital staff to all medical emergencies called in following hospital procedures. Telephone operators also direct patients and visitors to all areas in the hospital using the hospital link system and are also trained to provide pager support services for hospital staff.

#STC

Qualifications

Education Requirements

• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• Relevant Telephone Communications Experience

Required Skills

• Customer Service Skills
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Multi Line Telephone Operational Skills
• Multitasking

Overview

About St. Christopher's Hospital for Children

St. Christopher’s Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties.

St. Christopher's has more than 220 pediatric experts on staff, combining top-notch pediatric care with a wide array of pediatric specialties including Cardiology, Ear, Nose and Throat, Gastroenterology, Oncology, and Orthopedics. It houses the only Verified Pediatric Burn Center between New York City and Baltimore and is one of only three Level I Pediatric Trauma Centers in Pennsylvania. St. Christopher’s is a Magnet® designated hospital and was recognized as a Women’s Choice Award Best Children’s Hospital.

In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home.

Discover why our hospital is a great place to work—take a virtual tour of our facility here: St. Chris Virtual Tour