Telephone Operator - FT - Rotational - Forbes Hospital - Monroeville

Allegheny Health Network; Monroeville (Allegheny County); On-site; USD 21,000 - 28,000; Full time

Job summary

Allegheny Health Network is seeking a Switchboard Operator to monitor and operate the hospital switchboard, answer and direct incoming calls, place outgoing calls, and manage overhead paging and emergency communications.

The role requires strong telephone skills and reliable handling of emergency communications, with attention to triaging and routing urgent calls, and maintaining switchboard equipment.

Qualifications

• High school diploma or GED, or equivalent combination of education and experience.
• Excellent telephone skills and interpersonal communication skills.

Responsibilities

• Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications.
• Triages and prioritizes calls as to their urgency, and accurately routes accordingly.
• Immediately responds to all alarms, security calls, and medical emergencies and logs emergency response information as appropriate.

Skills

Excellent telephone skills

Interpersonal communication

PC-based operator console

Education

High school diploma or GED

Equivalent combination of education and experience

Tools

PC-based telephone operator console

Job description

GENERAL OVERVIEW

Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication.

• Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications. Triages and prioritizes calls as to their urgency, and accurately routes accordingly. (85%)
• Immediately responds to all alarms, security calls, and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the supervisor any problems with, or abuses of the alarm system. Logs emergency response information, as appropriate. May reprogram the computerized fire alarm system after it has been activated. (10%)
• Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures. (5%)
• Performs other duties as assigned or required.

Company

Allegheny Health Network

Job Description

GENERAL OVERVIEW

Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication.

Essential Responsibilities

• Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications. Triages and prioritizes calls as to their urgency, and accurately routes accordingly. (85%)
• Immediately responds to all alarms, security calls, and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the supervisor any problems with, or abuses of the alarm system. Logs emergency response information, as appropriate. May reprogram the computerized fire alarm system after it has been activated. (10%)
• Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures. (5%)
• Performs other duties as assigned or required.

Qualifications

Minimum

• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent telephone skills and interpersonal communication skills.

Preferred

• Training as a Telephone Operator, Receptionist, or priority Dispatcher.
• Experience using a PC-based telephone operator console.

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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