Telephone Operator

Indian Health Service; Belcourt (ND); On-site; USD 36,000 - 47,000; Full time

Job summary

Indian Health Service, part of the Department of Health and Human Services, seeks a hospital switchboard operator to manage the telephone system, greet visitors, and perform clerical duties at the Quentin N. Burdick Memorial Health Care Facility.

The role includes answering calls, paging staff with codes, routing messages, and orienting new employees to telephone policies. A friendly, professional presence is essential for patient interactions.

Responsibilities

• Operates a Switchboard and other standard office equipment and personal computer for the hospital.
• Answers all incoming calls for the hospital.
• Operates the public address system to page and alert staff using codes.
• Receives and relays messages for staff and visitors.
• Greets patients and visitors to maintain a customer-friendly environment.
• Manages conference room scheduling for committees and agencies.

Job description

• Department: Department of Health and Human Services

This position is located at the Quentin N. Burdick Memorial Health Care Facility. The purpose of this position is to operate the telephone switchboard for the hospital and perform clerical/greeter duties for the facility. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Key Responsibilities

Operates a Switchboard and other standard office equipment and personal computer for the hospital. Answers all incoming calls for the hospital. Operates the public address system using prescribed hospital emergency and special codes to page and alert staff members. Receives and relays incoming, outgoing and interoffice massages for all staff members and visitors to the facility.

Provides routine, authorized information (i.e., telephone and extension numbers, names locations and functions of staff members, clinic schedule, etc.) in response to callers. Provides orientation to all new employees on telephone policy regarding messages and responding to pages. Receives all visitors to the hospital, ascertains nature of visit and directs them to the proper office or takes message if staff not available.

The incumbent greets patients and visitors as they enter the hospital, ensuring a customer friendly environment and in a professional manner. Maintains and assigns conference rooms for scheduled meetings from various committees and other agencies.

Which agency is hiring for this position?

This position is with Indian Health Service, Department of Health and Human Services.

What is the salary for this position?

The posted pay range is $36464 – $47334/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-20.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.