Telephone Operator

Indian Health Service; Shiprock (NM); On-site; USD 36,000 - 45,000; Full time

Job summary

Northern Navajo Medical Center in Shiprock, NM, part of the Indian Health Service under DHHS, seeks a Telephone Operator. You will operate the hospital switchboard, connect calls, provide information, and direct callers to the correct departments.

You’ll also respond to emergencies by paging staff and monitoring alarms, while maintaining directories and shift reports. The posted pay range is $36,464 to $44,780 per year.

Qualifications

• Opens and operates the hospital telephone switchboard and connects local and long-distance calls.
• Provides routine hospital information and directs callers to departments or staff.
• Responds to hospital emergencies by paging personnel and contacting appropriate staff.

Responsibilities

• Operates the hospital telephone switchboard and connects incoming local and long-distance calls.
• Provides routine information and directs callers to appropriate departments.
• Responds to emergencies by paging staff and monitoring alarm systems.

Job description

• Department: Department of Health and Human Services

Join our team at Northern Navajo Medical Center in Shiprock, NM! As a Telephone Operator, you'll connect callers, provide information, and support emergency communications. If you're dependable, professional, and enjoy helping others, A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Key Responsibilities

Operates the hospital telephone switchboard and connects incoming local and long-distance calls. Provides routine hospital information and directs callers to appropriate departments or staff. Handles special, long-distance, and occasional overseas telephone calls. Responds to hospital emergencies by paging personnel and contacting appropriate staff. Monitors hospital alarm systems and contacts Security personnel during emergencies.

Maintains staff directories, call-back schedules, emergency priority lists, and shift reports.

Which agency is hiring for this position?

This position is with Indian Health Service, Department of Health and Human Services.

What is the salary for this position?

The posted pay range is $36464 - $44780/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-13.

How many openings are available?

There are 3 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.