Telephone Interviewer - [A]

CP11 University of New Hampshire; Durham (NH); On-site; USD 17,000 - 24,000; Part time

Job summary

The University of New Hampshire is seeking a Telephone Interviewer for its Durham campus call center. You will conduct phone surveys, follow scripted questionnaires, and record responses using surveying software.

This is an in-person position with the potential for remote work after a probationary period, and you will work 8–20 hours per week in 4-hour shift blocks. Candidates should have strong typing skills, be comfortable with computers, and speak clearly using a headset.

Qualifications

• Must have strong typing skills and be comfortable using a computer, including basic navigation through menus.
• Ability to speak clearly and professionally using a telephone headset.
• Accurately record participants’ verbal responses while following scripted questionnaires.

Responsibilities

• Conduct phone interviews to collect survey data.
• Follow scripted questionnaires and manage 10–15 minute interviews.
• Record responses accurately in the surveying software.
• Maintain your own schedule within shifts and manage time blocks.

Skills

Typing

Clear verbal communication

Telephone headset

Basic computer navigation

Survey administration

Job description

As a Telephone Interviewer, your primary responsibility will be to collect survey research data by conducting phone interviews. You will follow scripted questionnaires, which typically take 10–15 minutes to complete. Surveying software will guide you through the questions and record participants’ responses. This role requires strong typing skills and comfort using a computer, including basic navigation through menus. You must be able to speak clearly and professionally using a telephone headset, and accurately record participants’ verbal responses. This is an in-person position at our call center located on the Durham Campus. Remote work may be available after a probationary period employees in good standing who meet remote work requirements. Employees are expected to work between 8–20 hours per week. You will be responsible for selecting and maintaining your own schedule.

Shifts are typically offered in 4-hour blocks:

• 9:00 AM – 1:00 PM
• 1:00 PM – 5:00 PM
• 5:00 PM – 9:00 PM

Please note: Our work is project-based, so there may be short breaks between assignments.

Compensation Pay Range: $15.00 /hour This is an evergreen posting. While there may not be an immediate opening, we regularly hire for this position throughout the year. Applications are reviewed as opportunities become available.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources Location: Durham Salary Grade: Adjunct Hourly Staff 00

The University System of New Hampshire is the largest provider of postsecondary education in the Granite State. With approximately 30,000 enrolled students annually and more than 90,000 alumni living in state, the institutions of the University System - the University of New Hampshire - Durham, the University of New Hampshire School of Law, the University of New Hampshire at Manchester, Plymouth State University, and Keene State College - have a direct impact on hundreds of thousands of New Hampshire citizens every year.