TeleOps Operator

HireArt; Las Vegas (NV); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Pre-tax commuter benefits

Employer subsidized healthcare benefits

Flexible Spending Account for healthcare

Short- and long-term disability and life insurance

401k package

Job summary

HireArt is seeking a TeleOperations Operator in Las Vegas, NV, to support the operation of autonomous vehicles. This crucial role involves monitoring vehicles and providing remote assistance as needed. Ideal candidates are those with strong technical skills, good communication, and the ability to stay calm under pressure.

The position requires a clean driving history, 2+ years in operations or a related field, and familiarity with Windows and Linux. Benefits include healthcare, 401k, and more.

Qualifications

• Strong technical aptitude and excellent situational awareness.
• Experience in operations, technical support, software testing, or similar.
• Basic understanding of QA testing principles.

Responsibilities

• Oversee a fleet of autonomous vehicles in real-time.
• Take control of vehicles in complex scenarios.
• Gather performance metrics and report observations.
• Provide feedback on TeleOps tools and system performance.
• Maintain compliance with company protocols and regulations.

Skills

Excellent driving history

2+ years in operations or technical support

Excellent written and verbal communication

Comfortable working with Windows and Linux

Ability to work flexible shift hours

Education

Bachelor’s degree in STEM or related field

Job description

Expected compensation: 25.00 USD Per Hour

HireArt is helping an innovative, on-demand autonomous ride-hailing company hire a TeleOperations Operator to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.

As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.

Responsibilities

• Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation.
• Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines.
• Assist in gathering performance metrics and reporting observations to improve system functionality.
• Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface.
• Follow company protocols and regulatory requirements to maintain high operational standards.

Requirements

• Excellent driving history and no criminal history
• 2+ years of experience in operations, technical support, software testing, or a similar field
• Comfortable working with Windows and Linux operating systems; basic understanding of QA testing principles.
• Excellent written and verbal communication skills
• Willingness to work flexible shift hours

Bonus Qualifications

• Experience with QA testing or working in the autonomous vehicle industry
• Bachelor’s degree in STEM, analytics, or related field
• Basic understanding of data analysis to help build out and analyze metrics
• Strong familiarity with video game-style controls or simulation software.

Benefits

• Pre-tax commuter benefits
• Employer (HireArt) subsidized healthcare benefits (Eligibility begins on the first of the month following 60 days of service)
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short- and long-term disability and life insurance
• 401k package

This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Las Vegas, NV area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.