Technical Support Specialist

Source One Technical Solutions, LLC; Las Vegas (NV); Presencial; USD 34.000 - 41.000; A tiempo parcial

Descripción de la vacante

Source One Technical Solutions, LLC is seeking a TeleOperations Specialist (Technical Support Specialist) for an autonomous vehicle company in Las Vegas, on-site. The role focuses on monitoring self-driving fleets, providing remote guidance, and contributing to TeleOps system improvements.

Qualifications include 2+ years in operations or tech support, proficiency with Windows and Linux, and strong communication. This contract position offers a consistent schedule and benefits through the client.

Formación

• 2+ years in operations, tech support, or software testing.
• Proficient with Windows and Linux; basic QA principles.
• Excellent driving history and no criminal history.
• Strong written and verbal communication.
• Willingness to work flexible shift hours.

Responsabilidades

• Oversee a fleet of autonomous vehicles in real time, providing remote guidance to ensure safe operation.
• Take control of vehicles in complex scenarios following safety protocols and regulatory guidelines.
• Assist in gathering performance metrics and reporting observations to improve system functionality.
• Collaborate cross-functionally to provide feedback on TeleOps tools and overall interface usability.
• Follow company protocols and regulatory requirements to maintain high operational standards.

Conocimientos

Technical support

QA testing

Windows

Linux

Communication

Educación

Bachelor’s degree in STEM

Descripción del empleo

Source One is a staffing services company and we’re currently looking for the following individuals to work for an autonomous vehicle (AV) company in Las Vegas, NV (fully on-site).

Title: TeleOperations Specialist (Technical Support Specialist) - Contract

Pay Rate: $25/hr (W-2) plus benefits (listed below)

Training & Work Schedules:

• Candidates can choose between the AM or PM training shift (first 8 weeks)


• AM: Mon - Fri, 9:30am - 6:00pm


• PM: Mon - Fri, 5:30pm - 2:00am


• Specific shifts will be given 2 weeks before the end of the 8 week training period, but you MUST be available from 1:30am - 2:00am.


• After the training period, you will be assigned an initial shift, which will be one of the following: 1:30am - 10:00am, 10:00am - 6:30pm, 12:00pm - 8:30pm, or 5:30pm - 2:00am.

Job description: Our client, an innovative, on-demand autonomous ride-hailing company, is seeking to hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.

As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.

Responsibilities:

• Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation


• Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines


• Assist in gathering performance metrics and reporting observations to improve system functionality


• Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface


• Follow company protocols and regulatory requirements to maintain high operational standards

Requirements:

• 2+ years of experience in operations, technical support, software testing, or a similar field


• Comfortable working with operating systems such as Windows and Linux; basic understanding of QA testing principles


• Excellent driving history and no criminal history


• Excellent written and verbal communication skills


• Willingness to work flexible shift hours

Bonus Qualifications:

• Experience with QA testing or working in the autonomous vehicle industry


• Bachelor’s degree in STEM, analytics, or related field


• Basic understanding of data analysis to help build out and analyze metrics


• Strong familiarity with video game-style controls or simulation software


• Flexible Spending Account for healthcare-related costs


• Short and long term disability coverage and life insurance