Technical Support Specialist

Source One Technical Solutions; Las Vegas (NV); Hybrid; USD 28,413 - 40,467; Part time

Benefits offered by this job

Comprehensive benefits

401k package

Disability coverage and life insurance

Job summary

A technology firm in Las Vegas is seeking a TeleOperations Specialist to provide technical support for their autonomous vehicle operations. This critical role involves overseeing a fleet of self-driving vehicles, assisting in real-time guidance, and improving operational systems. Ideal candidates have strong technical skills and excellent communication abilities. Flexible shifts are required, and prior experience in operations, technical support, or a similar field is expected.

Qualifications

• 2+ years of experience in operations or technical support.
• Comfortable with Windows/Linux operating systems.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee a fleet of autonomous vehicles in real-time.
• Provide remote guidance for safe operation.
• Gather performance metrics and report observations.

Skills

Technical support

Situational awareness

Excellent communication

Flexibility on shifts

Education

Bachelor’s degree in STEM or related field

Tools

Windows

Linux

Simulation software

Job description

Job Title

TeleOperations Specialist (Technical Support Specialist)

Pay Range

$25/hr (W-2) plus comprehensive benefit offerings (listed below)

Shift Schedule

Hours: 10am-6:30pm or 5:30pm-2am

Days: Tues-Sat, Wed-Sun, Thurs-Mon or Sat-Wed

* Ideal candidates will be flexible on shift days/times

Job Description

Our client is helping an innovative, on-demand autonomous ride-hailing company hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.

As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.

Responsibilities

• Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation
• Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines
• Assist in gathering performance metrics and reporting observations to improve system functionality
• Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface
• Follow company protocols and regulatory requirements to maintain high operational standards

Requirements

• 2+ years of experience in operations, technical support, software testing, or a similar field
• Comfortable working with operating systems such as Windows and Linux; basic understanding of QA testing principles
• Excellent driving history and no criminal history
• Excellent written and verbal communication skills
• Willingness to work flexible shift hours

Bonus Qualifications

• Experience with QA testing or working in the autonomous vehicle industry
• Bachelor’s degree in STEM, analytics, or related field
• Basic understanding of data analysis to help build out and analyze metrics
• Strong familiarity with video game-style controls or simulation software
• Flexible Spending Account for healthcare-related costs
• Short and long term disability coverage and life insurance
• 401k package

Seniority Level

Associate

Employment type

Contract

Job Function

Information Technology

Industries

Alternative Fuel Vehicle Manufacturing